Linkstation Live 1 TB LS-CH1.0TL won't shut off or recognize

[epj]

   

I have a LS-CH1.0TL, Windows XP Professional SP 2.  It won't recognize, so I am not sure of the firmware. 

 

I've had the drive for a few months and it has been working great.  I typically use the auto on feature.  When I tried to access the drive this morning, I was unable to access the files - the windows status was "disconnected network drive".  When I switched the drive off, the drive light kept flickering. 

 

After a few minutes, I unplugged the drive, and rebooted the pc.  I plugged it back in, tried running the NAS Navigator, tried turning off the firewall, but nothing appears. THe light keeps flickering.

 

One thing that may be different, is that I just installed some windows updates.  

 

I fear it may be a hardware issue.  Any thoughts?  If it is hardware what are my options?

 

Thanks,
Erik 

[kevin]

   

Turn the unit's power function to Manual not Auto (at least for trouble shooting this).

Which light is actually flashing? Power should by steady, Link/Act should flicker, if the Info or Error light is flashing count the number of times it flashes (there maybe different lengths, long and short. Count these seperatly. For example 1 long and 6 short would be an E/I 16).

 

After you get that info... Hold the reset button as you power the unit on (to boot into EM mode) and see if the Navi can find it then.

[epj]

   

I turned the power to manual - on.  After many short flicks - too many to count the power LED is steady.  I couldn't discern a number of flickers. 

 

It did boot into EM Mode automatically.  when I opened NAS Navigator it said EM MOde detected, upgrade firmware or contact tech support. 

 

I might call tech support.

[epj]

   

so i called tech support, and I had to upgrade the firmware, an unfortunately had to format the drive and lost all of my data.  :( 

 

I have a backup of the important stuff, but lost a lot of my media. Ouch, only had the drive 2 months and it failed.

 

Does anyone know of a way to try to recover the data after formatting?