Bittorent not Working after Firmware update

[zagloman]

I agree with Sergio. i bought this nas because the torrent and gigabit lan after the update to fw 1.60 the torrent stop working. i can make download but i have to put http://fr33dom.h33t.com:3310/announce">http://fr33dom.h33t.com:3310/announce im the properties of the torrent.  I very much hope that the buffalo is attentive to all complaints and resolve the problem. tanks

[commonpeople]

Thank you, worked for me so far, just added 3 pasted magnets from TPB and all are downloading at full speed.

My uTorrent used to work just fine before my firmware update, i believe it was 1.58, now I´m on 1.60 and it didn´t work until i followed your tip.

 

Not much more I can add.

 

Bye!

[Stroy]

 

 

[marcelve]

Same here,

 

Running a LS-WVL series which developed the issue after update to 1.60

 

Doubt if buffalo does something with this as it seems to be an issue throughout several firmwares already.

 

Anyway, it's working for me by copying the trackers although speeds ar 100kb/sec where they used to be 1mb/sec

 

[kennethtcp]

Hi everyone

I encounter the same problem. I read the whole thread and tried most of the suggestion and none of it works.

I am using LS-VLE13 2TB. My situation is not related to firmware update. I used 1.56 for many months and it works fine, a month before, I realized some of the .torrent files in my usual BT site don't work, I switch to other site to d/l .torrent files. This week I found that none of the .torrent files works in any site. Therefore, I tried to upgrade the firmware to 1.6 and it doesn't help, not even added the trackers. Very frustrated, I mainly use the buffalo as a download agent, it become a RUBBISH now...

Anyone can suggest more?

Thanks!

Kenneth

 

[robigouk]

I've contacted UK support today asking for a timescale and if it's not soon I want my money back as it's invalidating it's warranty (product doesn't work = broken = money back as under warranty). I need a working unit so would rather get money back and buy another brand. Come on buffalo.. I'm sure it's not "that" difficult to sort this out?

[jackwolf]

i guess most of us, if not all, bought buffalo due to its BT client is using utorrent.. now the set is not providing this feature as it should..

 

Come on buffalo, your slogan is "performance matters"

[robigouk]

i'm not impressed.. I've had an email back from UK support who know nothing of the issue (I've redirected them to this forum!). :( Not holding my breath this is going to get sorted soon.... or my money back :(

[sergioi]

I sent an email to US Support on July-20 and they answered me with the Ticket #201387763, here is their answer (I think is the same Brian from this thread):

 

"Re: [Ticket#201387763] Contact Form

 

I am currently investigating this issue.

Please reply with the firmware version you are currently running on the unit.

Also, are you able to start a download by uploading a torrent file instead of using a magnet link?

Thank you,

Brian

Buffalo Technical Support"

 

I replied with the link of this thread asking him to ask everybody here about the problem, and at least it looks like they've done something asking everybody.

 

So far, not a single word about a fix from Buffalo... I think it is time to search for alternatives and retire this Buffalo...

 

[ssshonky]

Has anyone with this issue thought to give a Buffalo Tech access to the download manager on their unit via port forwarding? The password can then be changed later , and from my experience they can only get hold of the BT interface and not the rest of your data.

 

Just a thought.

 

 

[marcelve]

ssshonky,

 

That's an idea. Maybe that'll shed some light on the issue. Go ahead

[Zarquon]

brian_nathaniel wrote:

This issue has been escalated to our engineering department, and a resolution is actively being worked toward.

 

 

Thanks Brian - much appreciated.

 

Just magnet links here.  Pasting an alternative "http" tracker seems to work - and the uTorrent client on the PC works fine without modification on the same links.

[BeijingBT]

To the ones who got the US support dept involved - Thank you!

 

To the buffalo tech team - Thank you for finally getting involved. I really hope you can show attentivness and execution ability now that you are aware.

 

I believe you can find most of the information about the problem in these 12 pages (and growing) of problem reports.

Really solving the issue will require your R&D dept to get a bit more engaged than waiting for your user-base to help reproduce the problem.

Reproducing the problem should not be so difficult if they get involved for real rather than pushing the issue back to support in your problem ticket managment system. The problem is widely affecting several devices and firmwares and more or less impossible not to get affected by.

 

Here's my description and analysis anyway:

The issue is not so much if you have a .torrent file or a magnet link.

The issue is that the torrent client seems to have stopped working with udp torrent trackers.

The http trackers does not necessarily work either. 

I suspect that it could the trackers who stopped allowing requests from torrent clients which does not comply with curtain criterias (like client version id etc)

 

Should be easy enough to create a work around for thou, just modify the client id which is being sent from the built-in client, or even better, upgrade the client to a more up-to-date version. if this really is the problem I suggest adding some advanced setting where the user can enter the client id string manually to create a backup for future issues/work-arounds. 

 

I'm not a technical guy so my analysis might be the laugh of the week in the R&D dept but trust me, none of your users are laughing right now.

Please fix the problem asap unless you want to see your customers turn to your competitors with their future business.

 

If this was a b2b market/product I am sure the competitors would start to offer your clients trade-up programs but since this is a consumer business you probably have to worry more about why this is one of the threads with most postings in the forum (12 pages and growing...) and how that affects your reputation. (Magazine reviewers will check your forums in future reviews and the way you manage things now will reflect your reviews in the future as well).

 

Anyway, I hope you can resolve the issues soon.

 

 

[thewarden]

tangorum wrote:

 

try deactivating the upload limit on the device bitorrent client...

 

can someone please help me with how to play .mkv files from Samsung Tvs???

 

cheers

Off topic, but in my case (a Samsung Blu-Ray player), I have the same problem and for most of them, I can simply rename them with the .mpg extension, and then they will play. Go figure.

 

[jackwolf]

Good post BeijingBT!!!!

 

Let's hope the tech support quickly figure out a way to resolve this issue before the pages of this thread hits to a higher level....