HS-DH320GL dissapeared ??? can't find it !

alanchughes · January 11, 2010, 04:45:38 AM

:mansad:

Hi I have an HS-DH320GL which I have used for a year or so and has served me quite well. But it seems to be a bit hit an miss finding media. I added a networked receiver yesterday which could find the music I wanted.

I changed a few things round in the directories and updated the media in the DLNA window and flashed the database 2 times. Then I got an error which said it had an invalid IP address, I chnged the fixed address to DHCP and still got an error on the NAS navigator and no access to the shared drive. Then the Linkstatiron dissapeared completely and the NAS Navigator now can't find it at all. I have tried a hard reset by holding the reset button on the back down for 30 secs and it's still not there. The Linkstaion appears to start find and does not show any errors on the front panel just the on LED (constant) and the data / Network LED (thesecond one down) as normal.

Help !!!!! I am worried about my photos and other data !

Alan

JoshC · January 11, 2010, 05:09:21 AM

Download the most recent version of Nas Navi which is 2.22 from our download section. Make sure all of your anti-virus and firewall software is shut down. Reset the unit again by hold down the reset button down for about 20 sec and power cycle your network. After that open up Nas Navi and see if it can pick it up. If it can try to map a drive by going to your run box and type in \\ipaddress and hit enter. See if it will pull up your shares. Its hard to trouble shoot the issue sense the unit isnt throwing any error messages out.

alanchughes · January 11, 2010, 05:17:56 AM

Thanks I'll give this a try although I'm sure I've already tried something similar. I'm going to try the TFTP restart tonight an see if that fixes it.

JoshC · January 11, 2010, 05:22:26 AM

If the unit is booting up and its not throwing any error messages out then the TFTP wont work. The TFTP is when it lost the boot image and it cant boot up the Kernal. Try the EM mode boot and see if it can pick it up.

alanchughes · January 11, 2010, 05:46:22 AM

OK, Where can I find FW 2.22 ?. I can only see 2.11b. I was hoping with TFTP procedure I could load new frmware as I suspect this may be corrupted.

JoshC · January 11, 2010, 05:49:36 AM

The firmware version is 2.11 the Nas Navigator Client Utility is 2.22. When you download the firmware you will extract it then run the lsupdater.exe file.

alanchughes · January 11, 2010, 06:37:43 AM

Tried EM mode and found it. It reports that it's in EM mode and to updade firmware or contact technical support. I tried to update firmware and just get "A problem caused the program to stop working..." Treid \\ipaddress and it said "a device attached to the system is not functioning" any other ideas ?

JoshC · January 11, 2010, 06:44:06 AM

Boot your PC into safemode with networking. Did you download the firmware wirelessly? If so download it off of a hard wired connection.

alanchughes · January 11, 2010, 07:16:08 AM

did a wired download and it worked. ran the install program and it run until the reboot pahse when it wasn't detected by the software and then the unit went into error mode with the error light flashing 4 times. it does appear that the fan is now not working (although it was yesterday, I noticed that)

alanchughes · January 11, 2010, 08:21:17 AM

Do you think this could be a firmware problem rather than a genuinely broken fan ? it seems a little coincidental Also the unit has dissapeared again now and just stops working. From other accounts fan errors don't stop the drive working al together !

! I'll try another new firmware update tonight if I can.

JoshC · January 11, 2010, 08:32:24 AM

You can try the force firmware update. Make sure that your downloading the firmware from the Region that you purchased it from.

alanchughes · January 11, 2010, 10:09:44 AM

Josh, Looking at this "KB#000002 - LED Flash Code Explanation and solutions: LinkStation Pro and Live" the four flashes of the error light means a flash error which makes more sense to me. Do you know what I can do about this please ???

alanchughes · January 11, 2010, 10:15:58 AM

One other thing, the link for the forced flash update at the top of the forum just brings up rubbish. Do you have the instructions ??

JoshC · January 11, 2010, 08:02:29 PM

Please make sure that you are downloading the firmware from your regional support page. Then follow this.

http://forums.buffalotech.com/t5/Storage/FAQ-2-of-3-Force-Firmware-update-procedure-please-read-this/td-p/11011" target="_blank" rel="nofollow">http://forums.buffalotech.com/t5/Storage/FAQ-2-of-3-Force-Firmware-update-procedure-please-read-this/td-p/11011

alanchughes · January 12, 2010, 04:05:23 AM

I managed to get the Updater to try and install new firmware laser night and I thought it had worked but then didn't finish the reboot procedure and then gave me the 4 flashes of doom from the error light. I think the device must be bricked.

Any suggestions how I can retrieve any data ? I think there are unbacked up photos (I literally just lent out my backup drive - blinkin typical !!!). Would the drive fit into a different caddy or linkstation ? Could I read it off with a Linux PC ?

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HS-DH320GL dissapeared ??? can't find it !