Nas servers and surface pro running windows 10

[donavin410]

My client just purchased a new Nas server. I set it up on the network, shared a folder. I can see the folder and map the folder to all of my windows 10 based workstations running on a desktop platform. I have a windows 10 surface pro ( full version of windows) that can not see the nas server via my network but can access it via the ip address using a web browser. Is there a know issue with the way surface pro network is set up that wouldn't allow it to see the nas server?

[donavin410]

also I did try this even though its a new nas server, did not help
https://www.buffalotech.com/knowledge-base/windows-10-cannot-access-shares-on-nas

[1000001101000]

If it's new you should probably start by contacting Buffalo Support.

[donavin410]

If it's new you should probably start by contacting Buffalo Support.

That's how i ended up here. I cant find a support number, the one listed on their website was a dead conference call number.

[donavin410]

If it's new you should probably start by contacting Buffalo Support.

Do you know the number?

[Texturtle]

Go here:

https://www.buffalotech.com/support

Put in the serial number for the NAS and it will give you the support options for the NAS.