Bad sectors and no network access

[geyer]

   

Hi,

 

we have a TS-HTGL (Firmware 1.33) with 4x 250GB in RAID5.

 

The display says "HD3 Bad sectors" and no access over network is possible.

 

Is it safe to turn it off and on again to get network access again?

 

Thanks and regards.

[JoshC]

It might work but you have a bad hard drive and sometimes that will cause you not being able to get into the unit. 

[geyer]

   

JoshC wrote:
It might work but you have a bad hard drive and sometimes that will cause you not being able to get into the unit. 

Thanks for your reply.

My colleague called the support and they said that there is a firmware feature for automatic shutdown in case of a hardware failure.

I cannot check that as I'm not in the office this week.

[JoshC]

Honestly Ive never heard of that before.  This is software RAID not hardware RAID so if the firmware gets corrputed during the HD failure then that is the cause for you not being able to get to the GUI.

[geyer]

   

JoshC wrote:
Honestly Ive never heard of that before.  This is software RAID not hardware RAID so if the firmware gets corrputed during the HD failure then that is the cause for you not being able to get to the GUI.

This would be too bad

Then a RAID5 does not make any sense, as I need to have the system running to start recovery. 

[JoshC]

If you put a new HD in the unit and resync the RAID then you can get back to the unit.  When you put that new HD in it should go into degrade mode.