Backing up Buffalo Terastation with Backup Exec

[grundon]

   

I have Backup Exec 10 and have been using it with remote agents for SQL and Exchange for years with no problem.
We now have a Buffalo TerraStation Pro II Rackmount which is on our network with files on.  I have tried to back it up with Backup exec 10 but keep getting the following error.

"The Media Server was unable to connect to Remote Machine EWELMEBACKUP.
The Media Server will fall back on the local agent to try and complete the operation.
WARNING: Media servers cannot completely protect remote
Windows-based servers or workstations unless the Backup
Exec Remote Agent is installed
and running on each remote Windows-based server or
workstation to be protected. Data loss can occur if the
Remote Agent is not running
while backing up remote Windows-based computers."

Please refer to the documentation or online help for more information.
Access is denied to Remote Agent. Check the login account for the specified device.

I have tried to install the remote agent on the terrastation, but get the following error

"Attempting to connect to the server \\EWELMEBACKUP failed with the following error: The account name and /or password
supplied is not valid. Please re-enter the login information and try again."

The permissions on the terrastation appear to be correct,  -  am I supposed to install the remote agent on the terrastation?

Does anyone know how I can resolve this problem?

Thanks  Michelle

[Kameran]

Here is some info on the subject:

 

http://www.buffalotech.com/knowledgebase/users/kb.php?id=10145&category_id=0&sid2=

 

Also you can try creating on the ts the login and password as a user as what is used in the backup exec program and see if that works.