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TS51210RH9612 2 drives fail in two weeks

Started by go2tom42, April 30, 2018, 09:35:38 PM

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go2tom42

April 30, 2018, 09:35:38 PM
I have a Buffalo TeraStation TS51210RH



It has 12 HGST He8 8tb drives.  1st drive started getting bad sectors and died 2 weeks ago, the other died suddenly today.  Both drives had less that 4,000 hours on them

I have the NAS in a closet because the power supply is loud AF, the NAS has never sent a notification that it was over heating.  Can heat be killing these drives anyway?  If not any ideas what might be killing them?

Texturtle

#1
May 03, 2018, 09:28:30 AM
What's the ambient temperature in the closet?

go2tom42

#2
May 15, 2018, 10:09:31 AM Last Edit: May 15, 2018, 10:24:34 AM by go2tom42
Another drive failed

3rd drive in close to 3 1/2 weeks

I've learned it is not a heat issue, this time the unit was in a 68 degree room.

All my troubles started after updating to firmware 4.00-0.36.  Unit worked great for 5-6 months, updated to 4.00-0.36 and a month and a half later 3 dead drives.

Only 3 people access this unit, all using same 1gig connection.  Over use is not an issue, it is mainly just used for storage.


Here is system log file
https://paste.ee/p/WfbvH

oxygen8

#3
May 15, 2018, 01:52:08 PM Last Edit: May 15, 2018, 01:53:46 PM by oxygen8
QuoteMay 10 19:00:31 Buffalo fanctld.sh: temp0=56

This is °C and not °F !

You NAS is to hot

read out the real temperatures of the discs

with smartctl


oxygen8

#4
May 15, 2018, 01:58:20 PM
QuoteMay 10 20:31:54 Buffalo fanctld.sh: fan0=fast->2413 fan1=slow->2420 fan2=full->2238

maybe its a bug with fancontrol

full speed 2238 is lower than slow 2420 ?

Backup you logs and post it to buffalo

they should pay for the discs
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