Terastation - Cannot access shares or change settings

[jc8711]

Hi All,

I cannot access the shares on our Terastation TS5400R, it just says access denied. So I login to the web interface and try to check the settings of the shares but I get the following error message -
Error: Getting Shared Folder Details - The parameters for the specified method are invalid

This is stopping me from checking the permissions settings on the shared folders. I tried creating a new share for testing but it says there isn't enough disk space, even though there should be at least 2TB free.

The firmware is the latest version.

Any ideas?
Thanks

[jc8711]

I've tried several domain accounts and even the local nas accounts to access the shares but it just says access denied.

When I login to the NAS I keep getting API errors when trying to access menus and functions within the NAS...it's also a little slow.

[davo]

I'm assuming you have tested this on more than 1 browser?

[jc8711]

Yes, Edge, Chrome, Opera. All the same. I've tried different computers for accessing the shares, on the domain and local but no luck.

Is there a way I can connect via the serial port and change settings that way?