Terastation III / Terastation Duo bug report

[rinthos]

   

Is there a prefered method for reporting bugs or typos on these devices?

Also is there a method for tracking bug/resolution status?

 

In the past I've posted here, but is there a specific communication path to take for bug-reports (vs. general support inquiries).

 

If this medium is ok, I will append to this thread, but please let me know and will follow the appropriate process.

 

Thanks!

[PCPiranha]

Yeah, thats fine.  This forum is probably the best place because it is public and constantly viewed by techs who know who to contact for these matters.

[rinthos]

   

Thanks will do.

 

So here's some findings which i think most should be fairly easy to duplicate:

 

Terastation Duo Only:

a-1) LCD Screen shows "HD Used 1_2_3_4_" as if to signify 4 drives are in-use, but the Duo only holds 2 drives.  Bit confusing.

-Firmware-level deal.  Also i find on boot sequence hd 3 and hd4 are indeed checked and pass power diagnostics...?

 

a-2) When connecting a 900GB USB drive with ~500GB of data (images, video clips, sound files, exe files, etc) , to a Terastation Duo w/ approximately 917GB free (2.0, but mirrored via R1), and pressing/holding the illuminated Function button to kick-off the copy to the specified share in the GUI, the Terastation Duo may stop pinging and periodically lose network connectivity during the copy process (usually occured about 40-50% of the way in).

-After waiting until completion (30 hours) the system access returns to normal. long time to wait, perhaps system is lacking resources?

 

Terastation III / Terastation Duo (both):

b-1) The Drive Spindown option, when Enabled, does not seem to function.  Upon physical inspection of a Terastation Duo, we found WD Green drives inside, not sure if this makes a difference or not, but this is how the unit shipped from factory (incase this is a drive-specific issue). 

-Going to run more tests on this, but still fairly sure it's not working. 

 

b-2) The External Web Access setting doesn't seem to let us 'change' the key.  For example if I set the External Web Access name to "Spoon" and the key to "Fork" it will work fine.  But if I try to change only the key from "Fork" to "Knife", it errors out saying "Spoon" is already in use (duh, but I want to change the key only).  This was found when using http://www.buffalonas.com/" target="_blank">www.buffalonas.com . 

-still outstanding issue. 

 

b-3) When configuring UPS settings, the Web GUI options are a bit hard to gauge.  I.e. You can't select radio buttons until changing other options such as Sync, then save/apply changes, may have to refresh the page a few times until the Sync status is "sync'ed".  Would be helpful to improve this display as it almost seems erroneous.

-Just a usability comment.

 

b-4) Also impacts Linkstation Pro Duo Web access shows v2.2: Accessing Office 2007 files via Web Access changes their extension to .zip instead of .docx (for example).

---UPDATE: Working w/ support for awhile on this, we found a few things.

----1) Need to have the LAtest Firefox version (3.0.11) to resolve this in firefox.

----2) Still an issue for IE8.

----3) Does not seem to occur with IE7 w/ latest updates.

--Thanks again to support for helping to identify a workaround for us (firefox 3.0.11) until the IE8 side can be worked/resolved.

 

Just a few feature requests/feedback:

c-1) On System Power Mgmt the LED dimming options don't seem practical since they don't affect the LCD screen.  Support mentioned these only impact the drive LED's, but I simply close the Drive door so I can't see them.  Perhaps the LCD screen brightness could be configured to Dim when idle?  (similar to a cell phone).

 

c-2) Would be nice to be able to set quotas on file-systems/shares directly in cases where I have shared CIFS shares or NFS exports.  I could have multiple users writing to the "image-repo" share but don't want it to take up all the space on the TS.

 

c-3) Progress status updates on the Left Pane of the Web GUI + on the LCD screen would be greatly appreciated.  For example when RAID scans are going on, having to log in, go to the Storage tab, and scroll to the right seems a bit much for Raid Scans, perhaps an easier way in general to view.

 

Overall, happy w/ the devices we've got (beat our LS Pro Duos considerably) but a few small quirks thus far.  Thanks again!

Message Edited by rinthos on 07-01-2009 08:05 PM

[rinthos]

   

Updated above post.  Special thanks to Caleb/Kaleb w/ Buffalo tech support for helping to find a workaround to the Office2007 file format issues.