Losing Connection TS1400R

[bsimm]

I just got the 16TB TS1400 and I am having issues with writing data to it.

I'm able to access the WEB GUI just fine and everything seems to be setup correctly, but when I transfer large files to it, it times out (sometimes after 10 minutes, sometimes after 3 hours) and gives me an error saying "There is an error accessing \\BuffaloNAS\backup" Make sure you are connected to the network and try again".  Smaller files write to it fine.

This is also happening when using a backup application to write to it, giving me a write error saying the device is not functioning.

I'm running firmware 1.41-0.01 and the backup/transfers are being initiated from Windows Server 2008 RS Enterprise.

Any ideas whats wrong or do I have a faulty unit?

[Texturtle]

This will be corrected in the next firmware release but I don't have an ETA at this time. Sorry for the inconvenience.

[bsimm]

So this is an acknowledged bug? Will rolling back firmware fix the issue?

[Texturtle]

I don't believe rolling back to an earlier version will correct this.

[bsimm]

Thanks for the response...Just to be clear, what you are saying is that this device is pretty much useless unless you are sending small files across the network?
Any large transfers will eventually abort due to the NAS disconnecting?  Until a fix comes out that has no current ETA?

[Eastmarch]

I think he may have misunderstood you. Are you talking about SMB file transfers or FTP file transfers?

[karlexceed]

Judging by the UNC path in the original post, I assume SMB transfers?

[Eastmarch]

Ah, yes that makes sense.

I'll check with him, but that doesn't seem right to me.

There is an FTP issue we are tracking, but not an SMB one that I know of. Bsimm, can you reach out to support please? They need to investigate.