TS1200D NAS -revolving circle instead of picture icon

[wand3r3r]

I bought this nas to share my years of pictures with family via the internet.
Web access is setup and works. 

I can access it via public wan ip address and local ip address when using www.buffalonas.com
Problem is I never get the picture icon.  I only get a rotating circle.

If I browse to the pictures locally using navigator2 there is no problem.  I get the picture icon instantly.

I have Comcast 50/5mbps [D/U] which should be enough bandwidth.  But that shouldn't matter since I get the same results when using buffalonas.com and my lan address
http://192.168.1.14:9000/ui/#/

How to fix this?  Pretty useless if you can't see the picture icon. 

Firmware is 1.40 which according to
http://www.buffalo-technology.com/en/support/downloads/
is the latest version.

[wand3r3r]

Gee if this is the level of support and documentation of the Buffalo products I sure won't be wasting my money on them again.

Cloud storage here I come!

[davo]

Have you tried to contact support?!