LS420D drops off after 1.80

[loplo]

Since upgrading to 1.80 my device stops working at least once every day. The IP is not pingable, GUI and shares not accessible.
The On/Off switch on the back of the NAS it's not doing anything. Only a power cycle restores full operation.

Is this a known issue?

[Azasel]

I have exactly the same issue on a LS421DE with the firmware 1.80 !

[loplo]

I've submitted a support ticket and they've told me to reinitialize the device. I did that, now I'm waiting to see if it happens again or not.
I'll report back here, as well to Buffalo, in a few days.

LE
as soon as I wrote the previous message I've checked my shares. Guess what, connectivity lost.

[joma90]

Was helping someone else on this.
http://forums.buffalotech.com/index.php?topic=22826.new#new

If you want you can row back the firmware like I stated there. See if it helps.

[loplo]

Thanks joma90 for your input. For the moment I'd like to stress Buffalo with this issues, and I hope they'll fix it.
If they won't come with a solution within days, I'll downgrade.

[joma90]

Most likely they will if its effecting multiple users all of a sudden. There just needs to be enough users to report it.

[Juhi]

I have exactly the same issue on a LS421DE with the firmware 1.80 !

I have the same situation :(

[loplo]

Guys,
I've been in contact with Buffalo, tested different ways to install the firmware but the issue is still there.
Please create an account here - http://www.buffalo-technology.com/en/support/support-contact/ - and report the same problem. I don't know how often are they checking the forums, and as joma90 stated, the more users are going to report the issue the higher the chances to be fixed sooner.

[Azasel]

I'm already in contact with the french support, on the last mail they ask me to re-install the latest firmware, but it didn't solve the problem.
I've send us the link to this topic to show them I'm not the only one...
I guess the last firmware have some bugs...

[loplo]

Well this is pity.
Customer relations flagged my case as a faulty device and the directing me to RMA. I don't want to pay shipping costs to Ireland or whatever other country.
I'm going to downgrade and use the older firmware until the new one is going to be fixed.

@Azasel, good luck with your French support contact.

[Azasel]

So finally the support told me to send back the device, and I get a new one as it is under warranty.

But before I have downgrade the firmware to the version 1.34, and now it looks to work normaly, I will see the next days and inform you if it realy solved the problems.

[loplo]

I have more than 24hrs with 1.34 and it's running without problems. I won't send my device back.

[Azasel]

I have now 3/4 days the firmware 1.34 and it's running well, so I will not send back the device, it's only a problem of the firmware 1.80

[wafer]

Both v1.80 & v1.81 have this issue on my LS-421DE!

I'll roll back to v1.34 to verify...!

[loplo]

With 1.81 I'm experiencing random reboots, I'll revert to 1.34, again.