Not able to access my TeraStation 7000

[abhayphan]

Hello,

I'm facing a problem with TeraStation 7000 series NAS. I'm not able to access the volumes from the storage. The device is not showing up in the NAS Navigator and not accessible by web interface. I'm able to ping the IP address of the NAS though. I can only access the device by connecting a keyboard and monitor to it. We have lot of data stored on this and can not afford to loose the data. Please help.

It is a Buffalo TS7000 series. 24 TB storage TS-2RZH24T12D. There is a single RAID configured with all 12 drives. Status of the error LED is off but the power LED is blinking in BLUE.

Please suggest steps to recover the device to operational state and salvage the data.

Thanks
Abhay

[abhayphan]

Forgot to mention, the current firmware is 2.6.39.4-bromolow.

Thanks

[davo]

Reboot the TS, connect the monitor leave it for 10 minuites, post a screen shot of the last thing that is being displayed on the monitor.

[abhayphan]

Hello,

thanks for your response. Here is the screenshot.
It comes to a login prompt, and after that some log message of crond daemon as seen in the screenshot.

[attachment deleted by admin]

[abhayphan]

Hello Davo,

Waiting for your reply.

[davo]

Check with support, not sure what to make of it to be honest.

[abhayphan]

Hello Davo,

I have escalated this problem to the support. They have suggested to try the "TSUpdater" utility with the latest  firmware version. But when I try to run the TSUpdater, it does not find the NAS!

While rebooting the NAS, I have observed several ERRORS loading shared library "/usr/local/bin/libbuffalo_bin" . I have attached a screenshot of these errors for your reference. When I try to access these files with admin login, it gives me error.

I think the firmware (linux) is corrupt and hence the device is not visible on the network.

In this situation, could you suggest some way to salvage my data? Please suggest some way so that we can get our data back.

Thanks a lot.
Abhay

[attachment deleted by admin]

[abhayphan]

Hello Davo,

One more question...... We have another box with same number of 2TB disks available. Can this (standby) box be of any use in salvaging the data from the failed one?

:-)
Regards
Abhay

[abhayphan]

Hello,

Waiting for your response....please suggest...

[davo]

As suggested, contact support directly! I dont have one of these as can only offer limited advise!