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Guarantee and tech support for international LinkStation Pro XHL customers ?

Started by gberche, April 15, 2009, 05:04:59 PM

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gberche

April 15, 2009, 05:04:59 PM
   

Hello,

 

I'm considering buying a Buffalo LinkStation Pro XHL. I'm located in France, but the product does not yet sell in the resellers mentionned on Buffalo website.

 

If I purchase the product from US-based online retailer, what is then the procedure to get tech support and warranty, for issues such as disk failure that this unfortunate customer experienced in the following review http://www.pcnation.com/web/details.asp?affid=306&item=Y89084#reviews

 

Thanks in advance for your help on this!

 

 

Dustrega

#1
April 16, 2009, 04:58:53 PM

In reply to your difficult warranty question:

 

Our warranty only covers shipping to the US and Canada. If the product was purchased within the US a domestic RMA will be covered under warranty. However, Buffalo does/will not pay for international shipping charges for a device that was purchased in the US.

 

I am sorry if this influences your opinion/option to purchase our product, however those are the warranty policies that are set down by our corporate office.

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