TeraStation Only Recognizes 1 of 2 USB Drive Stations

[pittpanther]

   

Hello all - our TeraStation has been in service for a couple of years now.  During that time, I have always struggled with it to recognize USB drives.  I eventually purchased (2) 250GB Drive Stations a while ago - but could only get the TeraStation to recognize one of them at the same time.

 

Since then, I needed to upgrade the Drive Stations to 750GB, which I recently did.  Not surprisingly, the TeraStation will only recognize one of these drives at a time.

 

I followed KB#000013 without success.  I also checked to see if any new firmware has been released, but it has not.  Can anyone finally help me resolve this nagging issue?

 

Thanks!

 

...Doug

[Dustrega]

Hello pittpanther! If you would be so kind as to post the model and firmware version of the NAS I should be able to help you with your problem :)

[pittpanther]

   Thanks for the response Dustrega - I believe it is a TeraStation Pro, running firmware 1.04.

[Dustrega]

Give me some time and I'll see if I can replicate the problem on our in office NAS. Would you also post the model of the USB drives as well?