LS-WTGL/R1-V3 F/W 3.09: Permissions problems

[nonstandard]

   

Hi there,

 

today I've set up our brand new LinkStation Pro Duo as a plain file server. The scheme we have here is:

- 2 user groups with 3 users each

- 10 share points, 6 shares accessible for each user only, the rest are shared for both groups

- university fibre channel network and 100BaseT hubs (doh!) between us and the LS-WTGL

 

We're all using Mac OS X 10.4 and 10.5 (only me, the admin). I've started to move files from our old Win XP file server to the LS-WTGL, but before moving all of them completely, I've asked my boss to check whether he can access what's been done so far. On one share point, he's only able to see the folders in the root directory, but not what's inside them. I have full access to all the files. Other share points seem to be OK, but we didn't check it all thoroughly. I've verified the user group and individual access permissions in the Web Admin Interface, they are correct. We all access the LS-WTGL via SMB, there seems to be no option for AFP (not AppleTalk) though, which we really would prefer or at least like as an option.

 

To me this seems like the access control lists need to be rebuilt, how can I do that? There seems to be no option in the Web Admin Interface. I did a search in the knowledge base and this forum, but of what I could find in the forums seems not to applicable here.

 

Any ideas? This is quite embarrassing :/

Thanks, Patrick

Message Edited by nonstandard on 04-06-2009 12:21 PM

[Jotin]

What you can do to reset the unit would be to go to maintenance>initialization and then restore to factury defaults. This will not delete your data. From there you can try again. Also as a tip try to make sure that the same users are not on the same groups on a share under both read and read and write. You could be causing conflicts.

[nonstandard]

   

Thanks penguinhat, I did reset the device to factory defaults. I simplifyed the user names and did not set all of them up (until I know it works flawlessly), alas, now I'm not able to open all folders inside the share points due to user permissions restrictions, as it seems, not restricted by the LinkStation this time.

 

Me thinks this is all quite unsatisfactory. What can be done about this? I really can't help but think that I decided for the wrong NAS solution or, maybe, brand.

[Dustrega]

Are you accessing the device by hostname or IP address?

[nonstandard]

   

Either way.

 

I've spent last week each day talking to the Tech Support in Germany, the lodown on the issue is, that this is a known and common error. The developers are working on it but the support team does not know when a newer version will be available, if this fixes the solution at all. All we could do is have a data rescueing company resurrect our data, you can imagine how costly this is.

 

How come you can't access the data in any way even with the drives connected to a real PC?

 

Yes, I've initialized the NAS, it made the issue only worse. Thanks to the Tech Support for that tip.

Yes, both drives have been extracted, both don't show our data when connected to an XP box with ltools browsing.

Yes, WinXP/Mac/Linux Live CD/FTP ... you name it, access to all data is always denied.

 

How can you even sell this product when the issue is a known and common one? We bought this product to solve our needs for more storage, all we got is a nightmare. 

Message Edited by nonstandard on 04-14-2009 06:22 PM

[Colin137]

Try UFS Explorer to access the data on the drives. Their website is www.ufsexplorer.com.