Unable to update firmware on TS5400r

[ammacdo]

I logged into the web console today and was notified that a firmware upgrade was available. I shut down my Windows server that uses the TeraStation for iSCSI storage and then rebooted the TeraStation for good measure. Once it was back up I went to Management > Update. Clicked on Install Update when prompted, entered the 4 numbers as prompted, clicked OK and then received this error "Because of an error, the following process did not complete. : Update Firmware" with an OK button. When I click OK I am kicked back to the login screen of the web console.

Any ideas what could cause this update problem?

[Eastmarch]

I had this same issue on my 5400D, Looking into it.

[ammacdo]

Here is what I have tried so far without success:

Tried IE10, IE9 and Firefox 22, Firefox 23
Disabled all NAS and Drive services (SMB and iSCSI)
Tried initiating the update from Windows 7 and Server 2008 R2

[davo]

Download the firmware from the below link, unzip it to a PC on the same subnet, disable any AV and firewall software running on the PC and run the TSUpdater.exe file.
It shouldn't take anymore than 15 minutes to complete.

[ammacdo]

Download the firmware from the below link, unzip it to a PC on the same subnet, disable any AV and firewall software running on the PC and run the TSUpdater.exe file.
It shouldn't take anymore than 15 minutes to complete.

Sorry, I don't see the link.

[Eastmarch]

Try this:

TS5400R Download Page

[ammacdo]

Thanks a bunch Eastmarch! After you made your last post I went and searched for the manual update file and found it. I was able to install version 2.40 successfully. I swear I had looked at the downloads before and there wasn't any firmware files available even though the built in updater on the TeraStation was notifying me an update was available. I guess it just took them awhile to post it out there.

Hopefully the built in updater works better for future udpates.

[myloveit01]

Sory all but
I have error same
And can't connect you link
"the product you are looking for is either has been discontinued or it does not exist"
Can you share me the link again

[1000001101000]

http://buffalo.jp/support_ap/support/products/ts5400r.html

[Texturtle]

New link for the North American site:

https://www.buffalotech.com/support/downloads/terastation-5000n-series

[myloveit01]

Thank you, 1000001101000
I have a request more
Are you have link of boot image for TS5400R
I found on google, but i see boot image.iso for TS5400D only
Please support me
Thank so much

[1000001101000]

The link @texturtle shared has a link to the recovery disk image.

[myloveit01]

https://drive.google.com/open?id=0B_g5X5FTs4VZRGlVZnNRRmhocWc
I see the boot image.iso for TS5400D
But I need the boot image.iso for TS5400R, but i can't found it
Now my device showing is TS5400D and boot failed

[Texturtle]

The TS5400R and TS5400D use the same firmware, the only difference between them is that the R is a rackmount and the D is a desktop.