HD-HC500U2 Showing Files But Wont Allow Access or Copy

[buzzsaw304]

   

Hi.

 

My external hard drive mentioned above does not appear to have physical defaults, but it wont let me access my files. I have not dropped it or anything, but I have moved it around a lot and I don't always shut down properly.

 

It sounds like it is running normally, the only noise being the low constant humming.

 

When I click into the drive using Windows, a list of all of my folders appear. But as soon as I try to click into a folder or attempt to copy, the window freezes up. Occassionally I am able to get one level deep into one of the folders, but that is as far as I can go before it freezes again.

 

Occassionally before it freezes I can intiate a copy of a folder, but I always get an error that says "Cannot copy [file name]. The path is too deep."

 

I tried reinstalling the driver, to no avail. There is a steady orange light below the green light. It may have changed from red to orange when I reinstalled the driver, but I can't be sure about that.

 

If anyone has any suggestions, please let me know. There is one folder I would really love to get back. Thanks in advance for your advice.

[Dustrega]

Try restarting your computer, switch the toggle switch on the back of the HDD from AUTO to MANUAL and back or vice versa and post back if the issue is still happening.

[buzzsaw304]

   

Hi. I tried that and I am still having the problem.

 

Sorry for the delayed response. I am in Australia and have been asleep the past 9 hours (product was bought in the US and is plugged into a computer also bought in the US).

 

Thanks. Any other suggestions?

[Dustrega]

If you're running XP or Vista you don't need to re-install any drivers. Both OSes have their own native drivers for running USB disks such as this one. The "Path is too deep error" occurs when you have a folder structure such as the example that follows:

 

Pictures->Vacation->[Country]->[State]->[City]->Year->Month->Day->etc->etc->...

 

Don't get me wrong it's good to be organized however you can't make an infinitely deep path on a FAT32 drive. Which brings me to another point. What format is the drive in?