GigaBit no longer accessible

[bhurlburt]

   

I've owned this Gigabit NAS unit for over a year and it has worked great.  Recently, I found that the drive mapping no longer works.

 

I tried several variations including resetting, restarting, etc.

 

I tried reinstalling the PC software and the install is failing at the point where it tries to map drives.  I get a "failed mapping network drives" message.

 

I can ping it.  When I scan for ports there are NO/Zero open ports.  I think this has something to do with the problem.

 

The Power light is solid green

 

The Link/Acct light blinks green as it should indicating network activity

 

The Info light is not lit

 

the Error light is not lit

 

the Naviscreen shows

 

Hostname:  HS-DHGL--EM247

 

Workgroup:  UNKNOWN

 

IP Address:  192.168.1.72

 

Subnet:  255.255.255.0

 

MAC address: is there

 

Firmware shows all hyphens: ----------

 

None of the utility functions work.  They all return an error that says: "Network routing can't be faound"  Yes the word found is misspelled in the production product.  Oh well...

 

It suggests that I check network connectivity.  Of course since I can ping it etc. I think the network is connected. 

 

Any suggestions???

 

 

[Jotin]

   Go to buffalotech.com/support/downloads ... select your unit and download the latest firmware. Extract that and run the program. It should find your unit and update it. No data will be lost while updating the firmware.

[bhurlburt]

   

Oh, I forgot to mention that I tried this.  I get an error that says no Linkstations on the network.

[bhurlburt]

   Still hoping to get an answer to this problem.  If I can't ever reconnect via the network, is it possible to disassemble the housing and hook the drive up directly via a cable?

[bbrubaker]

   

I'm having the same problem except that it says HS-DHGL-EM214.

 

Support replied to me on this:

 

"If the navi can find the LinkStation, and is able to tell that the firmware
has a problem (-.-- listed as the version), then there is no reason the FW
updater shouldn't be able to find it as well, since the updater uses the exact
same protocol as the navi. You may have downloaded the wrong firmware for
your linkStation, as the updaters will only show results for the model number
they are designed to flash.

You should be using this one:
http://www.buffalotech.com/support/getfile/?HS-DHGL_211_101b.zip" target="_blank">http://www.buffalotech.com/support/getfile/?HS-DHGL_211_101b.zip

Thank you,

Scott
Buffalo Technical Support

Visit The Buffalo Forums - http://forums.buffalotech.com/buffalo" target="_blank">http://forums.buffalotech.com/buffalo "

 

I downloaded the file and ran it but Vista says the program has stopped working.