Offline Files issue on Terastation 5600

[mattp]

Hi,

 

I have an issue with my Terastation 5600 where i cannot get offline files working.  I am running both Windows 7 & 8 on different devices and offline files do not work on either system.  I have enabled offline files on the relevant folders on the Terastation and activated offline files from within Sync Center in Windows 7/8.  When I begin the sync process I keep getting the error "The process cannot access the file because it is being used by another process".

 

Any assistance would be greatly appreciated,

 

Cheers,

Matt

[jlefebvre@prisim.com]

I had two issues. 1. Initially I could not get the "make files available offline" to come up when i right-clicked on a file. 2. Once I fixed problem 1, every time I tried to make a file available offline i got an error that it couldn't be made available since the file was in use by another process.

Solution to #1. Needed to disable access restrictions on the shared folder on the Linkstation
Solution to #2. Exit/Close NAS Navigator from the Windows tray (or just bloody uninstall it). For my version of Linkstation (LS420D) NAS Navigator "locks" the files out from being made offline. This was not happening with any of my previous versions just this most current version. Hope this helps.