LS-WX2 E14 - Please help

[psp83]

Hi All..

 

So I went to get some files from the NAS drive today and couldn't access it, so I powered it off and on again.. I then notice a red flashing light as well as the power light flashing..

 

I also got some emails through with the following :-

 

 Email 1:

 

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Error:

E14:RAID array 1 can not be mounted. (2013/01/22 15:21:51)
E16:
Disk 2 was not found. (2013/01/22 15:22:10)

RAID Error Notification

HDD error occurred
Target array:RAID Array 1 (md2)

RAID array can not be mounted.

[LinkStationInformation]
LinkStationName: Titan (LS-WXL)
Time: 2013/01/22 15:22:07

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Email 2 :

 

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DISK Error Notification

 

HDD error occurred

Disk(s) the error occurred:"Disk 1"

 

 

(sdb) WRITE sector:11999873 count:2

Disk writing error

Some data may not be recoverable.

Immediate change of disk is recommended.

 

 

[LinkStationInformation]

 LinkStationName: Titan (LS-WXL)

 Time: 2013/01/22 15:39:07

 

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Email 3 :

 

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DISK Error Notification

HDD error occurred
Disk(s) the error occurred:"Disk 1"

(sdb) READ sector:196642 count:4
Disk writing error
Continuous backup is recommended.

[LinkStationInformation]
LinkStationName: Titan (LS-WXL)

 

----

 

 

What can I do to get this drive back working again ?

 

Thanks in advance.

 

Paul

[davo]

Firmware and what RAID mode did you have set?

[psp83]

Firmware, I think was 1.62

 

Raid was RAID 1

[psp83]

Just an update.

 

This is what the drive is doing when powered on.

 

http://www.youtube.com/watch?v=I1QD8SaG-bo">http://www.youtube.com/watch?v=I1QD8SaG-bo

 

I can no longer get the the NAS into EM it just keep doing it over and over until I turn it off.

[davo]

Fisrtly, is there a backup of the data? If so then remove both the HDDs and reboot the unit, the error LED should start to flash 7 times if the main board is OK.

If it does then connect both HDDs to a PC and run seatools on it, run a long generic test on both disks and let me know if they pass.

[psp83]

Hi Davo.

 

Yeah there's a back up of the data on another USB drive, I even connected the HDD1 to my linux box last night and backed up partion sdf6 (where the data is) just to be sure that I have another copy.

 

I've removed the hard drives and booted the unit, the light flashed red 7 times, waited a few secs, flashed again 7 times etc. So I'm guessing the main board is ok.

 

Will a SATA dock be ok connecting the HDD to my PC ? I don't have any spare connections or power in my PC.

 

Thanks,

Paul

[davo]

yes, a USB - SATA caddy should do nicely to test the HDDs

[psp83]

HDD1 ran for about an hour then came back with "long generic - failed" in the drive status column.

 

Testing HDD2 now.

[psp83]

HDD2 still scanning, does it normally take this long?

[davo]

can take 24 hours sometimes.

[psp83]

Both hard drives have came back as "long generic - failed" in the drive status column

[psp83]

Here's the log file if it helps..

 

--------------- SeaTools for Windows v1.2.0.8 ---------------
24/01/2013 11:33:30
Unit Serial: 801***********
Unit Model: SAMSUNG HD103SI
Model: HD103SI
Serial Number: S1XG***********
Firmware Revision: 1AG01118
Short Generic - Started 24/01/2013 11:33:29
Short Generic - Pass 24/01/2013 11:35:08
Long Generic - Started 24/01/2013 11:35:16
Bad LBA: 915638640 Not Repaired
Long Generic - FAIL 24/01/2013 14:27:45
SeaTools Test Code: 6C9AC2A4
Short Generic - Started 24/01/2013 14:29:39
Short Generic - Pass 24/01/2013 14:31:19
Long Generic - Started 24/01/2013 14:31:27
Bad LBA: 1035861360 Not Repaired
Long Generic - FAIL 24/01/2013 16:48:05
SeaTools Test Code: 6C9AC2A4
Long Generic - Started 24/01/2013 17:45:28
Bad LBA: 1035861360 Not Repaired
Long Generic - FAIL 24/01/2013 20:44:11
SeaTools Test Code: 6C9AC2A4

[psp83]

Support has said the unit is faulty so I've bought a new NAS unit.