Disk Check Stuck over 4 days

[remczar]

I am using a TS-XE8.0TL/R5, with informational / error messages of I14: Array1 Checking and E14: Can't mount Array1. When I login to the admin console, I receive the message "All features are disabled until the disk is completely checked/formatted. Also, file sharing is not available."  This has been happening over four days now.  It started with a request to "Check Disk".  I believe the firmware is 1.41, per the display panel.

 How can I get back to using the disks? (Restart!) How can I stop the process?  Should I never run the check disk process again?

 

I've read various messages in this forum, where this process takes a while for some, others seem to not have it functioning but I haven't seen a resolved case where it can be stopped.  Thanks in advance for any help!

[davo]

E14 means the RAID has collasped, update to the 1.57 firmware and reset it to defaults via the admin page (System -> Restore/Erase -> Restore Terastation to Defaults)

 

If it is still showing the same error then the RAID will need to be deleted and recreate, which will erase any data on the unit.

[remczar]

Thanks!!

I was able to get back up and running, here are the steps I used:

1. Installed/updated the firmware;
2. After rebooting, went into disk check mode again. Couldn't do anything from the web console,
3. Held the reset button (about 10 seconds – it will beep)
4. Log in via the web console (can navigate at this point, even though in disk check mode)
5. Went to the (System -> Restore/Erase -> Restore Terastation to Defaults) and restored to factory
6. Restart the device from the web console
7. Downloaded and install BUFFALO NAS Navigator2
8. Ran the Navigator and finished configuration – note keep track of setting you want to keep (IP address; Default Gateway; accounts, etc.)

[peterke057]

I got a same problem, but the system keeps defaulting to disk checking. I cannot access it through the webpage either (only the main page) to stop the disk check.