NASNAVIGATOR2 does not see LINKSTATION DUO

[MEFlyingV]

Hello. My NASNAVIGATOR2 does not see my Linkstation DUO. I have two WINDOWS 7 PC's, both running AVAST. One is 64 biot the other 32 bit. Neither NASNAV can see the unit.   I can access the drive no problem. My NETWORK MAGIC shows me the IP address. But without NASNAVIGATOR2, I don't know how much space is left on the drive. Any ideas?

[davo]

If you can access the unit nornally but the Nas navigator cannot detect it then there is some sort of anti virus and/or firewall either on the PC/s or network blocking the communication from the software.

[MEFlyingV]

Thanks. I'll try turning off the AV and FW temporarily, but I always had the same AV on at least one of the PCs. Meanwhile, I entered the IP address into my browser and got the login. But it doesn't like either my admin or user passwords. And I confirm I am using the correct admin password.

[brmm]

I have the exact same problem.

Did you find a solution?

Brand new Linkstation duo, just a few months.

Can be accessed via the network, but NASNAvigator doesnt't show it, and my passwords are refused so I cannot access web config, even though SMB accepts the exact same username/pw!

I want to activate iTunes server, but I can't get in. I am 100% sure I did not change the default admin username/pwd.

[davo]

I have the exact same problem.

Did you find a solution?

Brand new Linkstation duo, just a few months.

Can be accessed via the network, but NASNAvigator doesnt't show it, and my passwords are refused so I cannot access web config, even though SMB accepts the exact same username/pw!

I want to activate iTunes server, but I can't get in. I am 100% sure I did not change the default admin username/pwd.

might help it we knew what unit you have!
Also, if you can access it via smb then your anti virus and/or firewall software is blocking it or you have Nas Navi detection disabled on the device (this depends on the unit you have)

[brmm]

Thanks for the reply. To answer your questions:

It is a Linkstation Duo 4TB (2x2TB disks), type LS-WXL. Purchased january 2014 so not even two months ago.

Firewall is not the issue since it is switched off on my windows PC.

Antivirus is not the issue because I can't acces either from my PC or my MacBook, and the latter doesn't even have antivirus. Also, I do actually see the login screen in the webbrowser, I can enter username/pwd, but everything I enter is refused, even the un/pwd that is accepted by smb.

I did not intentionally disable NAS Navi detection, I am certain of that.

So, something has gone wrong. The question is, what?

[davo]

Use this to reset the password:

http://buffalonas.com/davo/axs/u:8711557a5c3147595d48d9c8eff4c9f5/lsrecovery.zip

[brmm]

Well, that does not work. The lsrecovery.exe doesn't see the Linkstation either.

But after trying lsrecovery I had an idea - I tried to login as 'guest' - that worked.

Unfortunately as a guest you can't see or change any setting.

If I reset to factory defaults with the hardware function button on the back of the device - will that erase my data?

[brmm]

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