TS-8VH24TL/R6 Disk array checking for the past 6 days and counting

[MiguelFernanez]

Hi I bought this Buffalo NAS (TS-8VH24TL/R6 ) a couple months ago to save some data for a project at the University. The unit was working fine over the past two months. In the lab we have two W7 64 bits machines that were reading and writing into it and also a couple Mac laptops with no problems. Anyway, this past Friday I saw the there was an error message on the screen and also in the log file: Error situation detected! RAID ARRAY1  E14Can't Mount.

I restarted the unit from the NAS manager in the website 192.168.1.94 and the problem was apparently solved and I was able to see my files in the NAS again, however in the manager website it was also suggested that I run a disk array check, which I did.

 

This disk array check I14 has been running for the past 6 days and counting. I call Buffalo costumer support and they told me that this process can take up to 6 hours per TB, and today I am beyond that time estimate (the unit has 24 TB). The first 4 days I was able to log into the manager website with my admin credentials  and see that at least the word "progress" was there, even tough there was a message that all data and settings are disabled while running the disk array check. However since yesterday I can not even log in anymore or even make the NAS beep. Which makes me very nervous and also wonder if this is array checking process is moving forward or got stuck...

 

At this point I am getting desperate because in the unit I have data for my thesis. Should I keep waiting? Right now the unit has no error light but the info orange light is on. Is there a way to stop this array checking process with causing it to restart so at least we can extract some of our data?

 

Any help is greatly appreciated 

Miguel

[MiguelFernanez]

An update on my system status, I lost complete acces to it via the web browser. NAS navigator can also not see the terastation on the network. LED front panel window is still showing the same message: I14 Array1 checking... I call costumer support again and they said I should wait a couple more days. 

I am going to wait.

[remczar]

I have a similar problem, I haven't seen any resolutions to this problem yet.  Curious if I shut down and restart the device will it come back online?

Any suggestions on what to do?

[MiguelFernanez]

Hi, 

 

After waiting for two weeks. I contacted costumer support again and with their help I power cycle the unit (turn on and off multiple times). This did not help either. After talking with Buffalo costumer support one more time they said that there was nothing else to be done but to sent me an RMA. The information inside the NAS was completely lost.

 

Sorry for the bad news.

 

Hopefully you have backup. I did not.

 

Miguel