Linkstation Duo - I can't access

[marcozeus]

Hi,

my product is LinkStation Duo LS-WX2.0 TL/R1 and after and energy problem it entered into EM mode. Following the FAQ section I updated the firmware (via LSUpdater.exe 1.33) with version 1.42- 2.63.

After the update, I can see it into NAS Navigator 2 correctly but I can't see the share nor the mapped drive unit. I'm trying to access into web configuration but every user/password data I use doesn't work. I tried admin/password but nothing. I followed the faq and forum articles about the reset password process to back to factory default values but doesn't work (the information about the Linkstation seems the same).

I don't what can I do to fix the problem. Anyone could help me, please?

Thank you very much

[Jotin]

This is an issue that has been reported to Buffalo Corperate. Basically if a unit goes into EM mode randomly and you update to 1.41 or 1.42 then the default username/password will not work and you cannot access your files or interface. There is no resolution right now and I am waiting to hear from Buffalo.

[marcozeus]

wow :mansad: that's incredible.

Does exist any way to access via telnet or ssh with root user or something similar to try to create a new admin user?

What can I do? Does exist a official support channel to contatc Buffalo? Can I access via USB?

 

Jotin, thank you very much for your reply and your effort, you are a very kind man.

 

[davo]

marcozeus wrote:

wow :mansad: that's incredible.

Does exist any way to access via telnet or ssh with root user or something similar to try to create a new admin user?

What can I do? Does exist a official support channel to contatc Buffalo? Can I access via USB?

 

Jotin, thank you very much for your reply and your effort, you are a very kind man.

 

I assume you keep some sort of backup?! I've been looking into this issue, you should be able to recover the unit but the data will be erased.

[marcozeus]

Hi davo,

no, I didn't any backup :( but I's very hard for me to believe there isn't any solution because I can see (via NAS Navigator) that the amount of file (% used) is there but I can't access due to a user doesn't work properly after a procedure described for this case.

Of course, you are right and backup is very important:  I learned the lesson... I'll buy a second unit.

Do you think that it could be useful to mount the HDs into a linux system to try to save the data?

Thank you for your support. 

[davo]

marcozeus wrote:

Hi davo,

no, I didn't any backup :( but I's very hard for me to believe there isn't any solution because I can see (via NAS Navigator) that the amount of file (% used) is there but I can't access due to a user doesn't work properly after a procedure described for this case.

Of course, you are right and backup is very important:  I learned the lesson... I'll buy a second unit.

Do you think that it could be useful to mount the HDs into a linux system to try to save the data?

Thank you for your support. 

Yeah definately, if you have any understanding of linux you should be fine, or use UFS explorer in Windows.

[marcozeus]

ok, after that how can I reset the linkstation?

[davo]

I'll post a ** possible ** solution later. I need to get a few files together.

[marcozeus]

ok Davo, I'll wait your feedback.

Many thanks

[Jotin]

I am also working on this with another tech here so hopefully between all of us we can get a fix.

[marcozeus]

thank you very much Jotin

[marcozeus]

Hi,

have you any news?

thanks

[kealii74]

HELLO!  I am also waiting for a solution.  It's been almost 2 weeks since my NAS decided not to allow me to log in to the web utility, even with the default admin/password combination.

 

What's going on???!!!!!???

[marcozeus]

Hi,

it's a bad situation. I hope in this forum help...

[tvdewulf]

Still waiting..  Any resolution to that problem with the EM mode firmware update corrupting the login credentials?