FYI - I have received a response and instructions from Buffalo UK. I though I'll add it here so we can track progress on this and for anyone else with this issue. Once I give this a try I will post my results. Please note I have found another 'precise' way to get the device to EM boot: http://forums.buffalotech.com/t5/Storage/FAQ-3-of-3-TFTP-boot-procedure-please-read-this/m-p/11015
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Thank you for your email.
This error sequence indicates that the unit is unable to detect the internal HDD on the LinkStation. This can be caused either by a physical fault that has developed in the HDD, or by an issue with the firmware.
What we will need to do is attempt to boot the unit to EM mode and reflash the firmware. If thios does not work then it will be a physical fault with the HDD and it will need to be replaced.
EM boot:
- Power the unit down (disconnect the power by pulling out the power cable, not by using the power switch (leave power button set to "on" the whole time).
- Reboot it, if the power led is still flashing more than 75 second's from the start, disconnet the power and retry.
- Do this until the unit's power led is constant 65 second's after the start and the unit is on EM.
- Please bear in mind that this can take a number of attempts (approx 15-20)
Once the device is in EM mode it will be dsplayed as such on the Nas Navi software, and we can then reflash the firmware.
Firmware update:
Please get the latest firmware from our website: http://www.buffalo-technology.com/support/downloads and extract it to your desktop.
- Disable any firewall/antivirus installed on your computer.
- Please connect the NAS direct to your PC and you set a static IP address on your pc.
- Run the NAS Navigator to check the IP address of your NAS.
- If necessary change the IP address on the PC, to have both units in the same IP address range.
- Control Panel-> Network Connection-> Right click the Local Area Connection-> Select Internet protocol TCP/IP from the item list and double click it.
- Select the option "use the following IP address" and type the new IP.
- That number has to be like the NAS IP address just change the last digit.
- Then click OK and OK again. Close the Control Panel.
Within the extracted firmware folder open up *updater.ini in Wordpad or Notepad.
Modify it as follow:
[Flags]
VersionCheck = 0 (modify this line from 1 to 0)
[SpecialFlags] (add this line)
Debug = 1 (add this line)
- Save the modifications and start the *updater.exe file.
- Right click the titel of the Updater window and select "Debug (D)". This will bring up the Debug options. Select the following ones:
- "Do not check version" : Install the firmware without checking if it's an older/newer version that the one actually installed
- "Force Update" : This will have the program force the update even if it detects the same version was already installed.
- "Erase User Config" : Takes your unit configuration back to default
- Click on OK and finally on Update to run the firmware installation.
Please let us know the results.
Regards,
Mary
Buffalo Technology Helpdesk