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Terastaton 1400R Not accessible on Network

Started by Drax, January 21, 2022, 12:05:53 PM

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Drax

January 21, 2022, 12:05:53 PM Last Edit: January 21, 2022, 12:31:32 PM by Drax
I have a problem.  My terastation is connected to my network in a data Center.  One of my windows servers there has the nas navigator installed and running.
I can see the Terastation in the navigator but I get a Yellow Triangle saying connection error, Drive information not returned, password information not returned, error information was not returned.  BTW both devices show up on the switch so I know they are connecting to the network.

Apart from pulling the unit and sending it cross country to me are there anythings I can try to get this connecting to the nas navigator?

Drax

#2
January 23, 2022, 06:25:10 PM
So 30 views and nobody has any idea what is happening?  any ideas are appreciated.  Tech support from the mfgr is no existent.

FreshDA9

#3
January 24, 2022, 08:06:16 PM
yea i cant get tech support to email back anymore either.

Drax

#4
January 27, 2022, 04:58:41 PM
sad, pretty sad. that they don't support their products any better than that.

FreshDA9

#5
January 29, 2022, 02:03:12 PM
Quote from: Drax on January 27, 2022, 04:58:41 PM
sad, pretty sad. that they don't support their products any better than that.

Got a hold of tech support they have a 24hr number they dont advertise very well. Got mine fixed 1-866-752-6210

hope they can get you straightened out.

Drax

#6
April 26, 2022, 10:34:47 AM
They were very helpful once I got hold of somebody.  They helped to sort it all out.  Good Job Buffalo
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