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Can't find firmware to download...

Started by boatman, December 22, 2009, 04:04:36 PM

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boatman

December 22, 2009, 04:04:36 PM
   

Hello,

 

I need to download the firmware and run the TSUpdater.exe updater, but cannot find the firmware to download.

 

I have the HS-D1.0TGL/R5; when I go to downloads, then select archive, then select the model number, I come to the page where there are downloads, however, the firmware section just links to another page, and when I again select the model number, there is no file found.

 

What am I doing wrong? I have a request for assistance in to technical support since Oct 9, 2009 and have not been answered.

PCPiranha

#1
December 23, 2009, 02:55:39 AM

That second page requests a model number and serial number..  Are you typing in the serial number?  Also where have you requested assistance?

boatman

#2
December 23, 2009, 07:01:12 AM
   

Thanks for the response. I was able to download the firmware - it was not under the archive section by model; just was confusing for me since that is where I thought it would logically be.

 

The firmware didn't help my issue, so I'm having a local guy try to fix it and/or pull the data off.

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