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Post firmware update, can't access via web

Started by ScottPR, February 28, 2019, 09:07:24 AM

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ScottPR

Terastation TS3400D. Just did an update to the firmware to 1.91, not sure what the original was. System came back up, I can access shares fine via UNC from PC's, however, when I try to access management via web browser (from multiple browsers on muntiple machines) the screen is just blank.  If I add /detail.html (the default page?) it shows some fields from the login page, but the page is incomplete.

Any idea why?

thanks

UPDATE: So the device is in another building.  Went over to that building, and looked at the device itself, and one of the drives had failed.  So, I shut down the device, replaced the drive, restarted the device, pressed function button for 5 sec to use new drive.

Now, I can get to the device via UNC still. I can ping it. BUT, now there are two problems: 1. I cannot access via web (still) so, 2. I cannot tell the system to start rebuilding the array (it's stuck in degraded mode). 

So, now a second question: is there a way to tell the unit to rebuild the array WITHOUT being able to access the web interface?

thanks again.

Update 2: ran console on the page, found the problem: nsapi failed to load resource (500 error)
Ext.utils.MsgBox.showMessage(title, message, icon, callback, [], checkbox);
so it's definitely the terastation failing, not some local cache or network issue.

technomage

I have exactly the same problem, has there been any fix for this?

MarkRaytec

I have the same issues.
does any one have any idea how to solve this

Browser ID: smf (is_webkit)
Templates: 4: index (default), Display (default), GenericControls (default), GenericControls (default).
Sub templates: 6: init, html_above, body_above, main, body_below, html_below.
Language files: 5: index+Modifications.english (default), Post.english (default), Editor.english (default), Drafts.english (default), StopForumSpam.english (default).
Style sheets: 4: index.css, attachments.css, jquery.sceditor.css, responsive.css.
Hooks called: 156 (show)
Files included: 35 - 1354KB. (show)
Memory used: 994KB.
Tokens: post-login.
Queries used: 19.

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