LS Quad shutting down for no apparent reason

[rpoitras]

I ordered a replacement power supply directly from the Buffalo store and they sent the wrong one for my older Quad NAS. They do not send the power cable, only the transformer, so I couldn't use it as my original power cord has 2 pins while the new one requires a 3 pin. Trying to return it was an excercise in futility as there is no way to directly contact them and I believe this is done on purpose. I was about to start a charge back with my credit card but found a post on Amazon where someone else had the same issue. He said he used a power cable from an old laptop adapter so I checked and I had an extra one as well and it worked. I've been up and running for over a week so I think the issue was definitely with the power supply.

But, the Buffalo store can go shove it and I will never buy or recommend anything from them ever again. Multiple emails sent through their website where you get a canned response from an unmonitored email address (it doesn't accept replies) and they still never acknowledged the problem. For $50 I got a standard power adapter that I had to dig into my own stuff to get it to actually work. They should be ashamed of themselves for this type of treatment of their customers.

[jonnyg999]

Hello,

I realise that this thread is nearly 4 years old however I'm curious to know if replacing the power brick resolved the shutdowns that you were both seeing.
I have the same model and I'm getting the exact same issue.   Ok so there is newer tech out there but I would still like to get a few more years out of my Linkstation Quad if possible.
Thanks in advance.

Jon

[1000001101000]

is your device an ls-ql or ls-qvl?

[jonnyg999]

It's an LS-QL

[1000001101000]

Do you have the switch on the back set to manual or auto?

[jonnyg999]

Switch is set to Manual.
I'm considering ordering a new power brick, but cannot be certain that this is the problem.

[1000001101000]

I suppose you could get out a multimeter and see if it's outputting the expected voltage.

I'd also take a look and make sure the fan is working etc. Overheating being another possibility.

[Bugblatter]

For me, this problem is definitely with the power brick.  I have 2 of the LS-QL, one of which recently developed this exact same problem.  I swapped the power bricks between the two systems, and the random shutdowns followed the brick.