Terrible Replacement of Buffalo 1TB Combo4

[jdhelf]

   

My Buffalotech 1TB Comb 4 died about 3 months after purchasing form Best buy in NY. After completing the RMA process, the drive was shipped via United States Postal Service Delivery Confirmation and was delivered on April 2, 2010. The drive could not be found in Buffalo's system for over a week due to some type of "warehouse lock down" as described by a Buffalo Rep. I gave them a pass on that. Then my hard drive arrived. I was under the false assumption that I would receive a new "in the box" hard drive as I originally purchased, as I was going to turn around and sell it on Ebay as "new". Instead I received a hard drive enclosure that was dirty on the outside with greasy finger prints, as thought the tech jsut finished working on it then threw it in the box.  The front face plat on the drive is crooked as well. Needless to say I have a piece of junk that was poorly packaged and I could not in good conscience sell even as "used" on Ebay, Unlike Buffalo, I don't want to jeopardize my perfect rating on Ebay (jdhelf). I am very frustrated that I paid $160 for a drive that was in excellent condition when I shipped it and took great care in packaging, only to receive a piece of junk back. I'm not one to usually complain in forums such as these but in this situation I genuinely feel like I was ripped off.

[Paul]

As one of the managers for the RMA department I can not apologize enough that something like this slipped through our Quality control system.  I will have no problem setting you up with another advanced RMA to correct this issue we will of course pay for shipping.  Please contact our staff at 866-752-6210 and inform the rep of the condition of the unit received.  If you need any further assistance please ask for me (Paul 7422)

 

Thank you

[drmemory]

As stated in your other post, we will take care of this ASAP. You can email me, mailto:drmemory@buffalotech.com" rel="nofollow" target=_blank>drmemory@buffalotech.com with your contact details to get this resolved - or call Paul.

[jdhelf]

   

I am happy to say that after I posted my problem, Buffalo remedied the situation. Customer service immediately shipped a new retail packaged replacement hard drive. Thank you Buffalo for your responsive service.