Problem access shared folders

[cirex]

   When I try to connect to a shared folder I get a error message "the network name cannot be found".  The strange part is that when I am logged in via the web admin the ability to add or change any shared folders is disabled even though I am logged in as admin.  I am also able to see the contents of the info folder.  I have tried everything as far as even a firmware upgrade.  Any ideas on how to retrieve the files in the folders would be great.  Thanks.

[Kameran]

Making sure you are mapping the drive properly from the Start button then in the search box for vista, or for the run box for xp.  and in that box //ip address of the device that you will get from the nas navigator program.

[cirex]

   I have tried that, aswell as using ftp and neither seem to work.