LS210D Dead?

davelr · September 21, 2018, 08:22:33 AM

I'm trying to help a friend with his LS210D which has become unreachable. Trying to access it through Win 10 gives a 0x80070035 error which is a pretty generic error for permission or sharing issues. More significantly, the Buffalo Navigator app can't discover the NAS.

The NAS also won't shut down gracefully using the On/Off button, it just sits with the white light on and does nothing (for over 24 hrs.). The only way to shut it down is to pull the power. On start up it does boot (flashing white light), but seems to take a long time (10-15 min.) to settle down and have the light go steady. The ethernet interface responds to ping correctly.

Has anyone experienced this and does anyone have any suggestions about trying to revive the unit? If it looks like the unit is gone, has anyone had any luck extracting the drives and getting the data off of them? Buffalo's suggestion of using a professional recovery service would be too expensive to be warranted in this case.

Thanks.

Texturtle · September 21, 2018, 03:17:03 PM

If you can ping it you must know the IP address. What happens if you point a web browser to that IP?

davelr · September 21, 2018, 03:36:50 PM

Quote from: Texturtle on September 21, 2018, 03:17:03 PM
If you can ping it you must know the IP address. What happens if you point a web browser to that IP?

Tried it, no page load.

Texturtle · September 21, 2018, 04:21:36 PM

Sounds like it isn't really booting. How old is it? If it's still under warranty you should be able to get it replaced.

davelr · September 22, 2018, 10:33:56 AM

Well, whatever it's doing it's not responding to anything. It's probably about 2 years old so no warranty. We do have most of the content backed up on another drive (I think), but might have to appeal for help on my second question about recovery if not. When we set this up he was in a situation where NAS capability was very helpful, but his situation has changed and I think I'll try to talk him into getting a simple USB 3 drive to used for backups, etc. Less hassle and complexity.

Thanks for your help.

Texturtle · September 25, 2018, 09:59:06 AM

That unit has a 2 year warranty, so it may be worth checking. As far as recovering any data, that might be a bit trickier. Although it's a single drive unit so there's no RAID to deal with. You may be able to open the chassis (might break it, it's not really designed to be opened) and connect the drive itself to a Linux system to access the data.

davelr · September 25, 2018, 10:38:03 AM

Thanks. We're meeting this week to assess situation and decide how to proceed. Given cost of storage anymore it's not worth it to get unit replaced even if still under warranty. Let alone the hassle. Thanks again.

davelr · September 29, 2018, 02:24:02 PM

Well unfortunately I spoke too soon. It turns out my friend had been storing things on the LS210 without making sure they were in the backup schema. So I have to get more serious about seeing if I can recover anything from the drive and so appeal to you all for some guidance.

Does anyone have experience pulling these drives and accessing them locally to recover data? If so advice appreciated.

Does anyone have experience working with the data recovery firm that Buffalo recommends on their web site? If so your thoughts about their work would be appreciated.

Thanks

Texturtle · October 01, 2018, 08:48:23 AM

DriveSavers is one of the biggest names in the data recovery industry.

Coys55 · October 02, 2018, 04:37:01 AM

Quote from: Texturtle on September 25, 2018, 09:59:06 AMYou may be able to open the chassis (might break it, it's not really designed to be opened) and connect the drive itself to a Linux system to access the data.

It can be opened quite easily, although some of the plastic cover clips will almost certainly break during the process.

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LS210D Dead?