Linkstation Quad stuck in Emergency Mode

[Mr.Lmnop]

My Linkstation Quad LS-QVL/E is stuck in emergency mode, and I can't access it via my web browser as usual.

I've got green lights on all four drives, and a solid blue light on the power. I've restarted it, but no change. I can see it in NAS Navigator2, but can't find a way to get it out of emergency mode and/or access the data. Help?

I'm on a Mac, by the way -- I've seen a couple possible solutions that involve flashing the firmware that require using Windows. Will this work? Is this the only option? Thanks for any help.

[rgarjr]

what error code u getting? 

[Mr.Lmnop]

This version doesn't have a display, so no error code. And the lights aren't blinking, which is the way it will show error codes. It looks perfectly normal, just won't work.

[rgarjr]

Does NAS Navigator report any problems?  Normally it should show what error it has if it's in EM.

[davo]

Download the below file, unzip it and run the .dmg

http://www.buffalo-technology.de/Download_t3f.php?elif=%2Fuserfiles%2Ffile%2Fdownloads%2FLS-series-fw171_fwmac.dmg.zip

[Mr.Lmnop]

Does NAS Navigator report any problems?  Normally it should show what error it has if it's in EM.

This is all it shows:

[Mr.Lmnop]

Download the below file, unzip it and run the .dmg

http://www.buffalo-technology.de/Download_t3f.php?elif=%2Fuserfiles%2Ffile%2Fdownloads%2FLS-series-fw171_fwmac.dmg.zip

Just tried this. Downloaded, unzipped fine. When I opened update.app it seemed to immediately crash/close with no windows, errors, or anything else happening. No change shown in NAS Navigator2. Suggestions?

[rgarjr]

If it crashes, try the Windows version of the firmware on a Win machine obviously.

[Mr.Lmnop]

Thanks for the hints... I did end up running the firmware update via a Win machine, and it seems to have resolved the issue. My Linkstation is back online, with all data intact!