Linkstation - Model HS-DH500GL

[neely3d]

   

This morning, I came in and powered up the Link Station. The drive was making a periodic click sound, and incidentally, was not coming up at all. After a restart of the unit, The click sound has been resolved, but the drive still does not come up. Eventually, I noticed the fan on the back of the unit is not operating. Is this a drive failure or possibly a power supply failure? Can I have a local tech remove the drive and retrieve the data, while waiting for a replacement unit or part?

 

We are down.

 

Thanks 

[Paul]

The click sound would be the hard drive.  If the unit is out of warranty you can replace the hard drive, however if you are in warranty I would get the unit replaced via support.

[kbsolutions]

   I have the same problem. I'm now sending it back for the second time at great expense due to customs duties to Canada. What a drag. Unit is only a few months old.

[Paul]

if you have 2 RMAS please let support know they can help.