TS5400R - Frequent No Response Received From NAS messages

[gwhite]

I have two brand new TS5400R terastations, joined to our 2008 AD domain, that I am struggling through the process of configuring access permissions on. My issue is that far more often than not, when I click on a shared folder to go in and edit/assign permissions I receive a "No response received from NAS" message. The only thing I can do is keep trying until it finally decides to read allow me to edit and then assign my permissions. A couple of days ago there was some sort of error after I clicked ok and it was actually trying to complete the process of saving my changes and it prompted me to restart the terastation. After I restarted, all of the AD account permissions are no longer applied and I am having to assign them all again.

When I first set them up I ran the updater and installed the newest available firmware. The updater now indicates no updates available so it would seem that I am on the most recent firmware. I attempted to get assistance from Buffalo technical support and received an auto-response type of email indicating that someone would be happy to assist me. That was two weeks ago, at least, and nothing.

Does anyone have any idea what can be done to resolve this? These repeated error messages are starting to make me regret purchasing these units.

[Eastmarch]

Latest firmware as of today is 3.0. Make sure of that.

For odd issues like that, I'd call in to support. TeraStations are entitled to phone support for the warranty period.

[gwhite]

Thank you. I did not find a telephone number for support on the website, but have found it elsewhere. I saw yesterday that a new firmware was available and installed it on both of our units. While the message does still occur, it appears to be much reduced and not happening nearly as often.

[Eastmarch]

I'd still think we should check it out - you might consider checking the hard drives to be safe. If you can down the server for a half hour, connect each drive to a windows unit and test it using Crystal Disk Info. Be sure to not format the drive when you plug it in, Windows won't recognize the partition.

Also, if you like, you can send logs to support@buffalotech.com and we'll have a look. Go into the UI and hit CTRL+ATL+SHIFT+B and email us the .tgz file it saves to your desktop.

Make the email subject : ATTN Forum post log check and we can coordinate what needs to happen next depending.

[davo]

Also, if you like, you can send logs to support@buffalotech.com and we'll have a look. Go into the UI and hit CTRL+ATL+SHIFT+B and email us the .tgz file it saves to your desktop.

Sorry but that wont get the log on the 5000 series, only the X series. You need to use the following path instead:

"https://[NAS_IP]/nasapi?action=download_log&object=tgz"

[gwhite]

I have not yet tested the drives. Only one of the units is in my physical location so that will be the only one I can test at present.

I tried editing a share on one of the units this morning and received the 'no response from nas' message about 10 times in a row. At this moment, it still has not allowed me to edit it. I downloaded the log files and have emailed them to the support email address as requested.

Thank you for your help and suggestions.

[gwhite]

Well, I tried to email them to support. Apparently the logs are too large..

[Eastmarch]

TS5000 has the CTRL+ALT+SHIFT+B functionality since 2.50 :) We asked real nice for it.

[gwhite]

I ended up splitting the tgz in to two files and emailing it to support in two separate emails. Now we wait and see..

[davo]

TS5000 has the CTRL+ALT+SHIFT+B functionality since 2.50 :) We asked real nice for it.

Good to know!