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European Customer needs Raid Utilitiy - locked out

Started by ThomasI, August 29, 2022, 07:19:32 AM

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ThomasI

August 29, 2022, 07:19:32 AM
Hi Buffalo users all over the world!
I am a user from Europe. By the end of 2020 Buffalo seized operation in Europe and by today there is nothing left. No support, no homepage. Nothing.
And no legacy downloads for drivers and utilities.

As Buffalo downloads are linked to regional serial numbers I am unable to download any tool from a non-european region.

My problem: I should re-activate my Buffalo Drivestation Quad with new drives. I cant find the original setup tool "RAID Utility for DriveStation Duo and Quad". And because my Drivestation has a European serial number, I can no longer download the tool.
USA support is unable to help because of serial number.
I am locked out and my Drivestation is little more than a door stopper for now.

Is anybody here able to help out?
Is anybody from Buffalo here reading this? There are customers here in Europe still using the products. They may have bought the product little over two years ago and are now locked out from all services. Is there any way of setting up a legacy support for European costomers?

Every help is greatly appreciated!

davo

#1
August 29, 2022, 07:48:34 AM
You're completely wrong, there is still support and all the downloads are still available.

https://www.buffalo-technology.com/service-support/downloads/
PM me for TFTP / Boot Images / Recovery files  LSRecovery.exe file.
Having network issues? Drop me an email: info@interwebsireland.com and we will get it fixed!

Have i helped you? Buy me a coffee as a thanks!
https://buymeacoffee.com/buffalodavo

ThomasI

#2
August 29, 2022, 09:23:41 AM
OMG! You are right!
No google seach got me to this adress. It always pointed to the old german site with nothing left.
The region selector on the international sites does not point to this as well. It is also still set to the wrong adress.

And even the US support could only point me to the region selector.

You are great! Made my day! Thank you! I will try my luck on this site.

P.S.: the links in the region selector should be updated!

ThomasI

#3
August 29, 2022, 10:04:26 AM
Quote from: davo on August 29, 2022, 07:48:34 AM
You're completely wrong, ...

Update: It worked flawless. The drivestation is back in business. Thank you again for your help!
Hope Buffalo will fix the links soon for other with the same problem.
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