Product Question for the Forum

[zaelit]

   

My organization bought 2 Terastation Pro II  8TB about 2 months ago.  Since that time we had one of them has had 2 drives fail right out of the box, and on the second after running our backups for the last week we lost another drive.  Is this normal for a Buffalo product to have so many drive failures pretty much right out of the box?

[JohnGray]

   

Does Buffalo make disk drives?  If not, your question should be directed at the manufacturer, I would say...

[zaelit]

   

Yes, but straight out of the box. And for 2 of the same devices to have drives fail right out of the box is kind of strange don't you think?

[PCPiranha]

Buffalo does not make the drives themselves.  We get them from big name manufacturers (ie. Hitachi, Seagate, Maxtor ect).

[zaelit]

   

These were Western Digitals.  We have since boxed up both Buffalo's and returned them for credit with ProAdvantage.

[DumbTechDude]

   

Are these stations under the protection of a good UPS (Uninterrupted Power Supply) with AVR?  

[PCPiranha]

"Are these stations under the protection of a good UPS (Uninterrupted Power Supply) with AVR?"

 

That is what I was wondering..  To have multiple hard drives fail like that usually signifies power inconsistancies.

[DumbTechDude]

   

Yes, and this has been our experience.  People running servers without the protection of a good UPS with AVR is likely asking for trouble.  I have had drives fried, wireless router dying until my IT guy told me about input AC voltage variation.  Your utility service may not be delivering you a constant 120V AC!  We just recently had a severe wind/rain storm and our double UPS systems were working extra hard (input voltage was swinging wildly from 90VAC to 150 VAC) on the digital display.  All our Synology server, WD array, Flexnet drive plus the WHR-G300N survived.  Our computers are protected by a seperate UPS with AVR.  I heard our friend's NAS died and she didn't have a UPS.  For UPS, we did not go cheap.  Buy quality with AVR and you won't have to deal with component failure ever, except perhaps hard drives' wear and tear.