User ID/Password - NAS Navigator - Force Firmware - HS-DH500GL

[markb]

   

Hello,

I recently purchased a supposedly "new" LinkStation Live HS-DH500GL from a computer store in my city.  I spent over two hours trying to get it installed on my network, and only when I tried resetting this device could I get it to be recognized on my network.  Please note, even though it can be read, I always got errors when trying initially to install the drive to the network, so I am not sure if it was properly installed.  What I do know is once the drive was reinitialized, when I browsed the drive for the first time, I found some p*rn on it, so obviously my drive was not new and someone has already had problems with it and returned it back to the store, who resold it to me.

 

NAS Navigator works.  I could see the drive, and was I able to transfer files to it, so I thought everything was normal and working okay.  Problems started (again) when I added a USB drive which I wanted to change permissions to, and I realized that I could not access "Browser Management".  Everytime I put in the default user name and password, it tells me that it is not valid.  I have tried all of the suggestions I could find on this site, to no avail:

 

1. Resetting the device 6 seconds

2. Resetting the device 30 seconds 

3.  Tried updating the firmware from 2.1 to 2.11 (didn't work on my Vista 64 bit, I could open on my XP, but the update wouldn't take because it asked for an administrator password.  

4. Disabled firewall/anti-virus programs.

5.  Created an exception on my firewall for the I.P. address where NAS Navigator says my device is connected to (192.168.1.4).

 

I am at my wits ends.  I bought this device so I could connect a couple of external drives to it to access from my laptop, but having these drives only be read only defeats the purpose.

 

Any suggestions?  I have already returned a Iomega NAS that could not read drives formatted NTFS, and the computer shop where I bought these devices only has one other drive, A LinkStation Live 1 TB.   But if I am having problems with the server I have now, I don't see how buying a server with more capacity will solve the problems.

 

Thanks.

[marietorrisi]

I am having the same issue, none of my systems are backed up.  No support from Buffalo at my wits end HELP!!!!!  MARIE

[Eastmarch]

HS-DH 500 is an old, old unit. I've been at Buffalo longer than anyone in the US in support and I have zero experience with that guy. Recovering data can be done, at a cost with professional data recovery.

https://www.buffalotech.com/data-recovery

Reinstalling the unit or getting it working is a project for crazy smart guys as noted here:

https://forums.buffalotech.com/index.php?topic=30419

Which invariably requires some pretty advanced knowledge and does not retain data.