TERASTAION ERROR E00

[santaprodutora]

   

My Terastation model: Model: HS-DH0.0TGL/R5

is having a System Error E00

 

I can not loose my data in the HDs. 

 

What do I have to do?

 

I have both Mac ou PC

[santaprodutora]

   

ERROR E00

MPU NO RESPONSE

[PCPiranha]

That is a critical error.  At this point there isn't much you can do but explore data recovery.  If the unit is within warranty please call our support line for a replacement.

[santaprodutora]

   

Do you have support in Brazil?

[santaprodutora]

   How can I acces the HDs Data without the unit?

[PCPiranha]

Im not sure if we have support in Brazil, but I don't think we do.  Ill take a look for you.  Did you purchase the unit in Brazil or do you just live in Brazil?

[PCPiranha]

You can hook the drives up to a linux computer or go to a data recovery specialist.  We recommend drivesavers (www.drivesavers.com)

[santaprodutora]

   Now I'm living in Brazil. But I got the unit in Vegas.

[PCPiranha]

Ok well we can replace the product to you but we can only send it to a US address.  Do you have a friend/family member that we could send it to and they could ship it to you?

 

The phone number for our support is (866) 752-6210

[santaprodutora]

   Yes, I do. But I can't find the receipt. What do I have to do?

[PCPiranha]

We do need a receipt or some other form of proof of purchase (something that has the date, amount paid and what it was).  Without this we cannot confirm if your unit is within warranty or not.

 

Sorry for the inconvenience.

[TomRom76]

   My Terastation had the same problem, but the problem was not with the Terastation but the Power Supply it was plugged into, so I unplugged it from the power supply and plugged it into a different power supply and all is working again.