HD-H1.0TGL/R5 RMA

[dr3]

   

My Terastation Original is dead, how do I go about submitting an RMA?  I called the 512 number and sat on hold for about an hour before giving up.  Thanks in advance,

dr3

[davo]

   Im guessing that unit is out of warranty so you probably wont be able to get an RMA? How old is it and where was it purchased?

[dr3]

   No, it's a refurb that I purchased a couple months ago from ecost.com.  They said their warranty covers the first 14 days, and that it has a manufacturer warranty of 90. 

[PCPiranha]

You are going to have to contact our support line.  There is no other way.

 

(866) 752-6210

[dr3]

   OK, I'll try again tonight. Hopefully I can get someone this time :)

PCPiranha wrote:

You are going to have to contact our support line.  There is no other way.

 

(866) 752-6210

 

[PCPiranha]

If you call now our hold times are very low!  Beside I think you were calling our corperate office with that other number.  Not technical support.

[PCPiranha]

Mpopa,

 

I am deleting your two posts that are nearly identical and relatively off topic because you are trolling.  I will leave the thread that you created but if you continue to post this message in several different locations then I will ban you from our forums.