Power LED Blinking (green)

[birdman325]

   

Thanx for the offer and the continued support. This is extremely frustrating.

I haven't yet tried the TFTP. First, I was trying to get the blue light to stop blinking so I could try the forced firmware update that was discussed in this thread. Should I skip that and go right to the TFTP procedure (FAQ#3)? 

I will take you up on your very generous offer of setting up a call back to work through this. Perhaps sometime tomorrow (Tue?).  

Message Edited by birdman325 on 07-13-2009 07:52 PM

[PCPiranha]

That is my point, the force update will only work with a unit that has actually booted up (he updater has to find the unit).  Currently it doesn't seem like it is.  This is the only option that we have for units that aren't booting, so yes, I would try the TFTP first.

 

For anyone who may be using this thread as a knowledge base: I will post the results of this call back in this thread.

 

Tuesday works for me!  Just PM me your phone number, name and model number for logging purposes. 

[birdman325]

   

Ok, thanx again. What I will do is gather all of the relevant info (Pro Duo, Serial Number etc.) and then I will PM you and we can arrange off-line to see if we can get this thing up and running and recover the data. I do have an Acer Aspire One that I have been using as my travel windows machine and hopefully I can run the procedure from that unit. 

I am in the Eastern time zone and later in the evening (after 11) works best for me but let me know what works for you. Once I gather all of the relevant info I will PM you and we can set up a time that works best for you.

TIA (thanx in advance) for all of the personalized assistance. This is a great resource and if I can recover the data, I will sing your praises from here to the end (although I still query why the unit failed so early and whether "losing" all the space to a RAID  1 configuration really makes sense given all this trouble just to get it to boot).

Thanx again, will PM details later on.  

[PCPiranha]

No problem birdman,

 

One thing that you said that I think needs attention:

 

"I still query why the unit failed so early and whether "losing" all thespace to a RAID  1 configuration really makes sense given all thistrouble just to get it to boot"

 

RAID is not backup, it is the most common misconception that we deal with here.  RAID is simply protection against single HDD failure.  If a single HDD fails on this unit, your data will still be in tact.  RAID is a very nice feature to have because HDD failure is the most common failure with any storage device by any manufacturer.  RAID does not protect against errors with the unit itself (motherboad, not booting ect.).  While issues like these aren't common, like every electronic device, they sometimes have failures or malfunctions.  The good news is that usually with errors like these the data is still intact and recoverable.  I don't mean to lecture but the worst part about my job is hearing someone say that their "irreplacable data is gone."  Everyone that has data that is this important should have it backed up elsewhere.  We clearly recommend that everyone have a multi-level back up system because that is the only way to truly ensure that the data is safe (what if there was a fire?)

 

I will send you a PM for my hours on Tuesday.

Message Edited by PCPiranha on 07-13-2009 09:23 PM

[PCPiranha]

Birdman seemed to have corrupted firmware.  We tried the TFTP procedure (the only thing that will work for a unit that isn't booting) and booting the unit into EM mode proved fruitless.  He was set up with an RMA for the unit.

[birdman325]

   

I would like to give a "shout out" to Buffalo Customer Support and PCPiranha in particular. While we were unable to get the unit up and running, PCPiranha's assistance was outstanding and I really feel that he went above and beyond in trying to help me out to get the problems resolved. 

While it is very easy in this day and age to fill boards with rants and complaints about poor customer service, I think it is important to take equal time to commend good customer service where it is warranted and it is definitely warranted here. While I am VERY unhappy with the performance of the actual product itself, I am extremely satisfied with the level of customer service and support I have received from this forum and in particular, from PCPiranha.

Thank you again.