Request time out when trying to connect through WebAccess app

[larswinther]

Hi,

I'm trying to set up my LinkStation so I can access my media-library when I'm on the road.

I've setup WebAccess in the control panel of the LS, and everything works when I login through buffalonas.com - also when I do it through the browser of my iPhone og iPad.

But when I try to connect through the WebAccess app, I keep getting the message that "Request timed out". I never get through to the NAS, get the chance to input username/pw or anything.

Anyone been experiencing the same issue, and have a fix - or suggestions to where i might look for one?

The Buffalonas-name is "persiensvej23" - feel free to try and connect to it through your webaccess app and let me know if you get through to entering username and password...


best, Lars

[davo]

What linkstation do you have and what firmware?
The fact that I'm being asked for a username/password as soon as i use your name on buffalonas.com in a browser would suggest that that you are using an older Linkstation that uses a version of web access not supported on the app.

[larswinther]

Ah... I was not aware of that at all.

The info in the Nas Navigator says "LS-XHL series" and firmware 1.24

It's at least 5-6 years old (pulled it out from hide-away recently), so what you're describing seems likely. Where can I read more about the requirements? I found one page from '10 where it said that the app will work with any shipping model (at that time), but I'm unsure exactly when mine's from... maybe a firmware-update will do... :-?

best, Lars

[davo]

The Linkstation is compatible with the app but the firmware you are using isn't so update to the latest build (1.71)

[larswinther]

updating right now - thanks... should have thought of that - I'm used to synology, so I didn't think to seek for firmware-updates other places than in the control-panel...

thanks!