Advanced RMA is refurbed unit, what a ripoff, my unit is new

[Nukeman10]

   

I am feeling a very taken by the advanced RMA process. After several problems with my unit after just 1 month of buying it brand new, the tech support at Baffalo convinced me that I might just have purchechaed a bat unit, a lemon and that I can get a replacement via RMA. I have lots of data on my box unit so I decided to go with the advanced replacement. They send the unit to you as long as you'll supply them a credit card that they can charge full price should you not send the bad unit back to them in due time. It took a week and a half to get the unit to find out the unit was refrubished.

 

Now let me get this right.

 

I buy a Linkstation Live from Frys Electronics brand new.

I get home and in the first month it needs 2 FW flashes due to major crashes

I call them to tell them I want my money back becasue Frys only allows it after 30 days and mine was 35.

They convince me the product does work and that I can get an RMA and do an advaned replacement

I wait 1.5 weeks to finally get the replacement unit to find out its a refurnished unit

And now, I have to pay for the shipping to send back my 35 (wait, 45) day new (but not working) unit.

 

WOW, what have I got myself into. 

I should have looked at this site first to see all the people with basic problems. I never would have bought the prudt in hte first place.

 

 

[Paul]

Buffalo's RMA department is set up to cover our units as a manufactures warranty.  If the unit is less then 30 days we encourage our customers to swap it with the retailers for a new unit.  We offer both standard and advanced RMAs, we do a pre authorization on a credit card for advanced RMAs only, (no charge unless the defective device is not returned).

[ddatdd]

Buffalo Advance RMA - process is totally wrong.

I am felling cheated by Buffalo people.
I bought LS201  at around  CAD$130 ( USD $100 ) from DELL canada on 27Aug2014 ( 2 year warranty )  and I transferred by 2 TB back data and set harddrive. Try to relocate on other location and it want boot there. try many thing from manual but fail. Posted on this forum 24sep2014 . with in few month there are few more people like me whose LS201 don't boot. Sp Now i am confirmed that LS201 is faulty HDD.

So at last I gave up and think  to replace in warranty. DELL canada told that you need to contact manufacture for replacement.
I had chat online in buffalo website they got all information about HDD and send me email for RMA
NOW all fine print start.
On their first email for RMA they told to choose advance or simple RMA ( nothing mention about shipping charge here )
when get link to submit advance RMA agreement they said $30 charge for shipping and hold of USD209. and you will get refurbished as replacement.

I am from canada so I ask them again can you give me address where this shipment is going then they said it will be to USA.
I told them I bought in Canada and I can pay shipping to any candian location only. I can't send it to out of canada bcos when it come I need to pay custom charge.

$30 shipping+ custom ($36 ) on $100 hard drive. ( all in USD )
And still getting Refurbished one.

MOST interesting part now
Customer service ( name Ceejay ) called me and I told that for me it's not possible to spend this much money for replacement. he put me on hold and told me that ok I dont need to pay for shipping , so I entered all my USD credit card information and after approval he called me again and told me that they can't send me with free shipping. 

My advise to CANADIAN Customer don't buy Buffalo if you are thinking with hassle free replacement fro USA office.

I am happy customer with WD and no problem with it. So for me Buffalo is NEVER........again

[Eastmarch]

We fixed this one.

That said, the process for RMA is the same as it has always been. Regardless of a necro'd thread, you can get all the info on the site, and no one does it any differently.

RMA Options:

Standard Return

After providing your Proof of Purchase to establish Warranty entitlement, you will be provided with an address to return your defective part. You are responsible for shipping costs, and we recommend you use a trackable shipping service and retain your tracking number. Once Buffalo receives the part and verifies that it is correct, we will send you a replacement at our expense.
Unsolicited returns where an RMA was not established will be returned, as will incomplete shipments, and shipments of parts other than those for which proof of purchase was provided.

Advanced Return (Cross-ship)

After providing your Proof of Purchase to establish Warranty entitlement, you will be given a link to provide a credit card to pay for the method which we use to ship your replacement part. At the same time, a collateral hold will be placed on your card for the purchase price of the unit. Once this is complete, we will ship you a replacement part and a prepaid return label for you to send us back your defective part. If after 30 days, the defective part has not been returned, you will be charged the purchase price.

Advanced RMAs are not available for consumer wireless products.

Enhanced Warranty

Business class products can be purchased with an Enhanced Warranty, which provides for enhanced service for your mission-critical systems. A replacement unit or part will be shipped with a prepaid return label via Fedex Overnight shipping. If the RMA is created by 2PM Central on a business day, it will ship that same day. otherwise, it will ship the following business day.
More information can be found on the Enhanced Warranty Page.