RMA return procedure

[dsilva]

Hello, since I tried different ways to fix my Buffalo NAS LS WX2 with not success, and trying to contact tech support with not success for over 4 months  I want to return my broken NAS to have the company fix  for me.
Has anyone knows the procedure?

[Net7]

Hrm...

Your post confuses me to no end, I just called the 24/7/365 Support line listed on the Contact page and only took 1min to get to speak to someone...

Needless to say, Id gather your talking about eMail support, which I am guessing due to the fact that they dont region lock the eMail contact form, is probably berried constantly in eMails from US/Canada (where the support is for), as well as NON US/Canada support (at least that was with the last apologies I got from the eMail team). Solution, Call dont eMail! (This is a definite thing for BIG problems especially NAS replacement/repair)


Oh, and at the bottom of the eMail support page (really should be at the top, bad web design IMHO):
Technical support is provided to customers in US and Canada.
To request a Case ID, please contact technical support at (866) 752-6210.

Considering there is a Case ID field as well, instead of leaving it blank you should call...




PS: Message to Buffalo: I will happily help you go through your website to point out the absolutely confusing and absurd issue like the ones I mention above!