Exchange Policy If Enclosure Fails (within the one year warranty period)

[stevecrt]

Hi Guys,

 

I recently sent back a Linkstation that failed after a chkdsk and subsequent firmware problem.

 

Luckily the data was backed up, on external USB's.

 

Despite this I still want  to buy another one, and I wanted to know, if (in the fuure) the enclosure failed, (within the one year warranty period) would I have to send it back to the retailer complete with the drives, or would Buffalo arrange for an exchange enclousre so I could recover the data fom the drives used?

 

Thanks in adavnce - Steve

[drmemory]

As these are the USA/Canada forums, I speak for this region. You could choose the option of an Advanced RMA and swap out the drives with the replacement product (provided you have a product where the HDDs are swappable - you didn't mention the part number of the product) Most retailers don't provide warranty replacement after 30 days, Buffalotech does.

[stevecrt]

Thanks drmemory for your reply.

 

Just checked with Buffalo UK, enclosure and drives have to be returned to the seller, within the first year.

I did have a 4TB Linkstation Pro 0 Raid and was going to buy an 8tb and use raid 1. Best thing is to buy 2 seperate 4TB Linkstation's.