Can't access web interface on TS-XE8.0TL/R5

[OlafH]

Hi,

 

I can't access the web interface anymore on my Terastation Pro III TS-XE8.0TL/R5. The firmware was 1.55. After I discovered I could not access the web interface anymore, I successfully upgraded to FW 1.57. The data is accessible and the NasNavigator software is detecting both static IP addresses correctly. Scheduled backup jobs are running fine too.

 

I hope you get me a quick solution. Thanks.

[realborat]

When you say you can not access terrastation, where does it stop you , any error messages? Also this link might help

http://buffalo-sg.custhelp.com/app/answers/detail/a_id/5640/kw/ts-xel" target="_blank">http://buffalo-sg.custhelp.com/app/answers/detail/a_id/5640/kw/ts-xel

[OlafH]

Hi, Thanks for your quick reply. I get an error message in the browser (chrome): Fout 118 (net::ERR_CONNECTION_TIMED_OUT)

[realborat]

First try another browser, also any error/info messages on the nas navigator?

[OlafH]

yep, IE 9 doesn't open the web interface eather. After a while it returns a search in google for the IP address.

[realborat]

Ok, Open the door of the TS and locate the Reset button( Underneath the LCD display) press and hold it untill screen starts flashing and/ or you hear a beep. It shout reset all the settings,(Your data is safe)

[OlafH]

I will do that tomorrow. Not happy with that, there are a lot of settings I have to make again...

[realborat]

 you can try force firmware update(Debug) if you wish FAQ(2OF5) see if works before reset

[knightrec]

Go the easy route first. See if your Java is up to date and remove older versions of Java.
That did it for me after a firmware upgrade

[OlafH]

Great, resetting did the job. The only things I had to change were the admin password and IP adresses. All users, shares and scheduled backup jobs remained. Thanks!

[realborat]

Thanks for letting us know .