Frequent auto-reboot (no reason?) of LS-QV12TL/R5

[ldl01031]

I've sent 4 or 5 messages to tech support for help over the past month.  I haven't received a response to one.

Anyway - my brand new LS-QV12TL/R5 NAS unit keeps rebooting itself.  I don't have it set to restart on errors.  I see no issues with reading/writing - just the rebooting issue (which interrupts any backups in progress of course).  I've tried reformatting, checking the drives, etc.

Anyone know how I can trouble shoot this issue?  A log file somewhere - or ?  I've tried setting up email alerts but haven't found the right settings yet.

Thanks.

[davo]

Is the switch on the back set to manual or auto? If it's set to auto then change it to manual.

[ldl01031]

Gad, that is something I had overlooked!  I had it set correctly on my older model (which recently gave up the ghost).  Fingers crossed that was the issue!  Thanks for the reply.