Print Page - Linkstation Live 1 TB LS-CH1.0TL won't shut off or recognize

Title: Linkstation Live 1 TB LS-CH1.0TL won't shut off or recognize
Post by: epj on January 17, 2009, 09:14:23 AM

I have a LS-CH1.0TL, Windows XP Professional SP 2. It won't recognize, so I am not sure of the firmware.

I've had the drive for a few months and it has been working great. I typically use the auto on feature. When I tried to access the drive this morning, I was unable to access the files - the windows status was "disconnected network drive". When I switched the drive off, the drive light kept flickering.

After a few minutes, I unplugged the drive, and rebooted the pc. I plugged it back in, tried running the NAS Navigator, tried turning off the firewall, but nothing appears. THe light keeps flickering.

One thing that may be different, is that I just installed some windows updates.

I fear it may be a hardware issue. Any thoughts? If it is hardware what are my options?

Thanks,
Erik

Title: Re: Linkstation Live 1 TB LS-CH1.0TL won't shut off or recognize
Post by: kevin on January 17, 2009, 11:46:38 AM

Turn the unit's power function to Manual not Auto (at least for trouble shooting this).

Which light is actually flashing? Power should by steady, Link/Act should flicker, if the Info or Error light is flashing count the number of times it flashes (there maybe different lengths, long and short. Count these seperatly. For example 1 long and 6 short would be an E/I 16).

After you get that info... Hold the reset button as you power the unit on (to boot into EM mode) and see if the Navi can find it then.

Title: Re: Linkstation Live 1 TB LS-CH1.0TL won't shut off or recognize
Post by: epj on January 17, 2009, 02:52:59 PM

I turned the power to manual - on. After many short flicks - too many to count the power LED is steady. I couldn't discern a number of flickers.

It did boot into EM Mode automatically. when I opened NAS Navigator it said EM MOde detected, upgrade firmware or contact tech support.

I might call tech support.

Title: Re: Linkstation Live 1 TB LS-CH1.0TL won't shut off or recognize
Post by: epj on January 17, 2009, 03:29:51 PM

so i called tech support, and I had to upgrade the firmware, an unfortunately had to format the drive and lost all of my data. :(

I have a backup of the important stuff, but lost a lot of my media. Ouch, only had the drive 2 months and it failed.

Does anyone know of a way to try to recover the data after formatting?

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Products => Storage => Topic started by: epj on January 17, 2009, 09:14:23 AM