Buffalo Forums

I am trying to access data I saved to my new 

Buffalo Ministation Extreme HD-PZU3 

hd-pz2.0u3b-us

 

When I plug in the drive to a USB port on either Windows 7 or Windows XP laptop,

 

When I double-click on password.exe,  I see the error message box:

 

"Cannot find a drive for which the password is not authenticated."

 

I never see the dialog box for entering a password.

 

I have tried to call Tech Support but no one is answering (15 min)

 

Please help.

 

 

Thanks for replying Brian.   I waited on the phone for tech support from 3:15am - 4:15am before giving up and going to bed.   Buffalo must have had a run on tech support at 3am...

 

 

>> Does the drive show up under Computer/My Computer or in Disk Management?

 

Only as the CD-ROM part of it.  (the part that has the password.exe file on it that looks like a CD-ROM I believe)

 

But not the real drive itself as USB storage.

 

 

 

 

 

I am still experiencing this problem.

 

Can you give me something to try to fix it?

I have the same problem and this is scaring me.. I had the drive for no longer than a few weeks and transferred all of my files to it. Overnight, when I plug the drive in it appears as CD-DRIVE (E): and when I run the password exe I get "cannot find the drive for which the password is not authenticated". Nothing changed on my PC.. running windows 7 64 bit. Desperately need a fix for this or I've lost years of pictures and music. All I did since was to install a second 1 TB drive to backup this one! Help :(

I had the same problem with Win 7 64 bit. At first the drive worked perfectly on USB 3.0 with my Asus P9X97 deluxe. When I received the message "cannot find the drive for which the password is not authenticated" for the first time I reinstalled all USB3.0 drivers.This made things even worse. Now Windows does not see the drive as CD anymore. It is shown as unknown device  (with yellow mark) in Device Manager. Other drives plugged to USB 3.0 ports are working just fine.

 

Now I have plugged the New Ministatio​n Extreme into USB 2.0 and it works. I can authenticate the drive. I can get access to my files but the drive seems the waste of money whe it works on USB2.0.

I wonder what has caused this overnight rejection of the drive. Windows update?  Then Buffalo guys should do something about it.

I have the same problem with my harddrive on an XP computer. On my laptop (with windows 7 64 bit) it works fine. Did anybody have a reaction from Buffalo regarding this problem?

 

Nothing.

 

I will be in the market for a new NAS in December.  Was planning on replacing my antique Terastation with a new one. 

 

If Bufflo does not fix this problem by then, I will go to Qnap or Synology or Netgear.

I"m experiencing the same problem as well.. Is there any error with windows or anything? Help is much appreciated! :)

Just bought a new ASUS motherboard and this HD-LX3 drive shows up as a CD Drive J: but I get this error (NO DRIVE REQUIRING AUTHENTICATION IS AVAILABLE)   It doesn't  work on my ASUS P8Z77-V MB 3.0 USB ports. However it works on a USB 2.0. Has anybody GOT the Suggestion or FIX?  I am running Win7 64 bit

I have never seen any solution to this problem.

Could be ASUS problem! The motherboards from ASUS are very variable. I have bouth two P9 and HDD works with one and does not with another. I wonder where does ASUS gets parts from?
BTW P8 is not new motherboard.

My laptops that show the problem were made by Lenovo.

That is what I tried to hint by wondering about orining of ASUS parts :) They may be from Lenovo factories :)

If the data partition does not appear in disk management from multiple PCs using different USB cables then the HDD is faulty.

Then why does the drive work perfectly on some systems? 

Tried to reply the the first message in thread abut even that did not work
I have the same problem on one machine i.e "Cannot find a drive for which the password is not authenticated" a depressed to see that no solution has been offered in six months.  The machine in question is running XP but I have had no problem on another XP machine or machines running window 7. Frustration as I urgently need to back up data from the computer in question and was wanting to use a new 1TB Buffalo Ministation to do this.
Tried to download Secure Lock to see if that would help but, to add insult to injury, am told the SN I am entering is incorrect although it and the model number are as written on the disc.  Si it because I am not in the states?
Way to go, buffalo. >:(

Model number HD-PZ1.OU3B-AP
I am guessing you do not want me to post my serial number as well

I too am pretty frustrated with the lack of an official answer from Buffalo. My previous Buffalo HD-PX500U2 finally died after many years of good service using the software encryption that came with it, so I thought the new HD-PZU3 would work just as well.

However, on some XP machines I get the same error message, and also on my old win7 laptop which I still occasionally use. This is most disturbing because I often rely on the files on the disc professionally.

However, I have managed to get the software to work on my old win7 machine by uninstalling the old Buffalo files installed from the previous version from the HD-PX.

I don't know if this will work for everyone. I have yet to try it on one of the old XP machines. I will report back and let you know if this solution works.



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